Technical Customer Interface Manager

At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day more than 80 000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.

Your Future Role:

Could you be the Technical Customer Interface Manager were looking for

Were seeking a talented Technical Customer Interface Manager to join our our team based in the North Sydney Melbourne or Brisbane office for our Greater Wellington Rolling Stock project. As an expert in your field you will act as the vital link between our customers and the remote development team ensuring seamless communication and project success. This position is perfect for someone who thrives on bridging technical expertise with client needs driving projects that meet contractual obligations regulatory standards and quality cost and delivery (QCD) commitments.

Well Look to You For:

• Acting as the front office mediating between the customer and the remote project development team to ensure a smooth flow of information.
• Engaging with customers to organise technical meetings and reviews with the remote team timed to suit the project schedule clarifying contract requirements (e.g. operational performance usability reliability safety) and ensuring engineering solutions address concerns of train staff maintenance crews and passengers.
• Reporting engineering assessments on feasibility within constraints (e.g. re-use platform budget planning) and QCD decisions while tracking train-level operational effectiveness throughout the project lifecycle.
• Supporting the Chief of Development on trade-offs endorsing decisions with the customer and ensure any contract deviations initiated by the customer are tracked recorded and approved as Variation Orders with Technical Amendments.
• Proactively identify and mitigate risks that could impact customer interests while synchronising rolling stock development with third parties to guarantee seamless integration and controlled product configuration.
• Collaborating with the remote development team to secure the right expertise for customer meetings coordinate contractual deliverables monitor product progress close trade-off decisions update the contractual baseline and represent the customers voice in risk and opportunity management.
• Work with internal stakeholders to leverage best practices enhancing project influence and guiding customer decisions accordingly.
• Ensuring strict adherence to contractual requirements delivering project milestones on time and maintaining high levels of customer satisfaction are key priorities.

All About You:

• A Masters degree in Systems Engineering or an equivalent qualification.
• Deep knowledge of products projects systems processes and company background.
• Proven experience in railway engineering.
• Familiarity with requirements management operability and RAMS (Reliability Availability Maintainability Safety) is highly desirable.
• A customer-focused approach with the ability to build strong trusting relationships.
• Excellent communication skills to engage multiple stakeholders effectively.
• Expertise in technical requirements management.
• Strong problem-solving skills and the ability to make sound decisions in complex environments.

Things Youll Enjoy:

• Competitive salary and benefits package.
• Flexible working options and additional leave days.
• Opportunity to purchase additional annual leave and novated leasing schemes.
• Comprehensive development programs and award-winning learning opportunities.
• Stability challenges and a long-term career path with opportunities for growth across a global industry leader.
• Comprehensive social coverage (life salary continuance medical).

If this sounds like your next big move wed love to hear from you! Apply now and help us drive success in Wellington.

Important to note:

As a global business were an equal-opportunity employer that celebrates diversity across the 70 countries we operate in. Were committed to creating an inclusive workplace for everyone.
An agile inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow learn and advance in their careers. We are committed to encouraging our employees to reach their full potential while valuing and respecting them as individuals. We are an equal opportunity employer and strongly encourage women Aboriginal and Torres Strait Islander people with disability and other minority groups to apply.

We recognise that embracing flexibility & inclusivity is the smarter way of working. Please speak with us about your individual needs or if any workplace adjustments are required. If you require any adjustments to the recruitment process please email: For internal applicants please ensure you confirm your eligibility to apply with your Supervisor and relevant Human Resources representative prior to submitting an application. As part of the application process you will be required to undergo pre-employment reference and medical checks including drug and alcohol testing.