End User Support Specialist I FAS Sales
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Job Location:
Malvern, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities:
- Provides intermediatelevel technical support to address end user issues including implementation configuration control maintenance troubleshooting security and usage monitoring.
- Resolves moderately complex technical issues related to hardware software operating systems peripherals and standard productivity tools to ensure end user productivity.
- Supports a high volume of incidents and service requests in a fastpaced salesaligned environment prioritizing issues based on urgency and business impact.
- Provides consultation to end users clients and key stakeholders on potential technical issues or risks that may affect productivity.
- Serves as an escalation point for issues elevated from support staff with less experience; determines severity identifies root cause and escalates unresolved issues as appropriate.
- Creates updates and maintains knowledgebased articles procedures job aids and training materials for support areas and end users.
- Maintains accurate documentation of incidents requests resolutions and trends within the ticketing and tracking system in accordance with policies and standards.
- Learns understands and complies with Information Technology and Information Security policies procedures and standards.
- Participates in special projects and performs other duties as assigned.
Qualifications:
Minimum of three (3) years of related work experience including at least one (1) year of handson technical support experience.
Undergraduate degree or an equivalent combination of education training and relevant experience.
Experience supporting end users in a highvolume fastpaced environment.
Strong analytical troubleshooting communication and customer service skills.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard we dont just have a missionwere on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Required Experience:
IC
Key Skills
- Data Entry
- Customer Service
- Account Executives
- Product Knowledge
- Account Management
- Communication
- CRM
- Salesforce
- Phone Calls
- RFP
- Sales Goals
- Powerpoint
- Technical Support
- Sales Support
About Company
Search the latest roles and opportunities at Vanguard. Apply today to join our industry-leading crew.
