German Airline Customer Agent in Lisbon

Launch Your Career in Airline Customer Agent!

Are you passionate about travel and delivering excellent service Join an international airline support team and assist passengers from around the world while gaining valuable experience in the fast-paced aviation industry.

Role Overview

As an Airline Customer Agent you will act as the main point of contact for passengers handling a wide range of inquiries related to bookings schedule changes cancellations and travel policies. Youll support customers across multiple channels including phone email chat and social media helping them understand their options and enjoy a smooth travel experience. Comprehensive onboarding and ongoing training will help you grow in a collaborative service-driven environment.

Key Responsibilities

• Provide professional customer support via phone email chat and social media

• Assist passengers with flight reservations changes and cancellations

• Clearly explain fare conditions baggage allowances and additional services

• Guide customers through check-in boarding and travel requirements

• Offer suitable flight options upgrades and personalized travel solutions

• Collaborate with internal teams to handle complex or escalated cases

• Accurately document customer interactions and resolutions in internal systems

• Stay informed about airline policies promotions and industry regulations

• Participate in continuous training and development opportunities

Requirements

• Language Skills: Fluent in German (C2) and English (B2).
• Eligibility: EU citizenship or valid Portuguese residency card.
• Experience: 01 year in customer support or related roles.
• Skills: Strong communication problem-solving and interpersonal abilities.
• Mindset: Curious adaptable and eager to grow within an international environment.

Why Join Us

• Competitive Salary: Recognition for your skills and dedication.
• Language Bonus: Additional rewards for your Spanish proficiency.
• Performance Bonus: Incentives for meeting and exceeding targets.
• Health & Life Insurance: Comprehensive coverage for your well-being.
• Onsite Work Environment: A collaborative setting that encourages growth and teamwork.

Ready to embark on your next career journey
Apply now and let your career soar with the International Airline Support Project!