Application Production Support (Hybrid)

APPLICATION PRODUCTION SUPPORT(HYBRID LISBON OR PORTO)

Portuguese company hires for hybrid position

Location: Hybrid Lisbonor Porto Portugal

Only candidates already basedin Portugal will be considered

Work Model: Hybrid

Language Requirements:Fluent English

Seniority: Senior (6 Years)(815 years)

Sector: Banking

Instructions: Please send yourCV in English and make sure to include all skills and experience that match therequirements of the opportunity. This will significantly increase your chancesof success

About the Role

A leading international technology-driven organization islooking for Senior and Expert Application Production Support professionalsto strengthen its IT Operations team in Portugal. This is a high-impact rolewhere you will act as a technical reference for complex infrastructuresand critical business applications ensuring stability performance andcontinuous improvement in a demanding production environment.

If you are passionate about IT operations DevOpsautomation and enterprise systems and enjoy working close to business anddevelopment teams this is an excellent opportunity to grow in a highlytechnical and collaborative environment.

Key Responsibilities

• Act as the primary point of contact for IT Production topics supporting users developers and business teams
• Manage incidents problems requests and changes through ITSM tools ensuring SLA compliance
• Monitor infrastructure and application layers guaranteeing high availability and performance
• Prepare and support releases testing and environment readiness
• Own the full lifecycle of IT solutions from design to industrialization and production stability
• Provide expert troubleshooting and contribute to continuous service improvement
• Ensure effective communication with internal stakeholders and participate in on-call rotations when required

Technical Profile

DevOps & Modern Stack

• Source Control: Git (GitLab)
• CI/CD: Jenkins GitLab CI
• Containers & Orchestration: Docker Podman Kubernetes OpenShift
• Infrastructure as Code: Terraform
• Configuration & Secrets: Ansible HashiCorp Vault CyberArk
• Automation & Scripting: Bash PowerShell Python YAML JSON
• Cloud: IBM Cloud
• Security & Quality: SonarQube
• ITSM & Collaboration: ServiceNow Jira

Legacy & Enterprise Technologies

• Application Servers: WebSphere
• Scheduling & Batch: Autosys Cron
• Databases: Oracle Sybase Microsoft SQL Server
• OS: Red Hat Enterprise Linux Windows
• Security & Auth: LDAP Kerberos RSA
• Monitoring & Logging: Dynatrace
• Development: Windows Services

Soft Skills

• Strong communication and stakeholder management
• Proven problem-solving and analytical mindset
• Ability to work in multicultural and collaborative environments
• Excellent organization autonomy and ownership
• Client-oriented results-driven proactive attitude

Why Apply

• Work in a hybrid model in Porto or Lisbon
• Be part of a critical IT Production environment with modern and legacy technologies
• High visibility role with technical ownership and strategic impact
• Opportunity to grow in an international enterprise environment

Keywords

Application Production Support IT Operations DevOpsIncident Management ITSM Kubernetes OpenShift Terraform Ansible JenkinsGitLab WebSphere Oracle Dynatrace ServiceNow Hybrid Porto Lisbon SeniorIT Expert IT Enterprise Systems

#CI - PROC26007