Call Center Representative
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Job Location:
Detroit, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Responsibilities:
- Answering incoming calls and assisting customers with their inquiries or concerns.
- Providing excellent customer service by resolving issues in a professional and timely manner.
- Recording customer information details of inquiries complaints or comments.
- Following communication scripts when handling different topics.
- Identifying and escalating priority issues to the appropriate team member.
- Documenting all call information according to standard operating procedures.
- Meeting call center metrics such as call quality productivity and customer satisfaction targets.
- Adhering to company policies and procedures at all times.
Essential Qualifications:
- Excellent communication skills both verbal and written.
- Strong interpersonal skills and the ability to work well in a team environment.
- Attention to detail and the ability to multitask effectively.
- Ability to remain calm and professional under pressure.
- Basic computer skills and familiarity with CRM systems.
- Previous customer service or call center experience.
Desired Experience:
Minimum of 1-2 years of experience in a call center or customer service role.
Salary & Benefits:
Salary: To be discussed during the interview process
Benefits: Health insurance paid time off retirement plans and employee discounts
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
