Client Liaison Manager
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Job Location:
Manchester - UK
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Job title: Client Liaison Manager
Location: Remote
Salary: 28k-32500k
Status: Full-time permanent
Purpose of Role:
Under the supervision of a Specialist RCM the Client Liaison Manager advocates plans and supports complex rehabilitation case management to help catastrophically injured clients achieve optimal independence. The role involves working closely with RCMs and multidisciplinary teams managing care packages for clients with complex needs and supporting Operations Managers and Clinical Leads. The manager ensures high-quality clinical and rehabilitation support meets customer satisfaction and achieves quality and revenue targets in line with contractual SLAs and personal KPIs.
Key Responsibilities:
Build meaningful and professional relationships with clients families customers and stakeholders to facilitate timely and effective rehabilitation goals.
Attend client customer and corporate meetings supporting the RCM with travel arrangements and taking minutes for MDT meetings including producing notes and action points.
Communicate to the highest written and verbal standards managing challenging situations and keeping accurate case management notes in line with professional codes.
Support the production and distribution of professional reports referral letters and general correspondence for effective client rehabilitation management
Deliver chargeable work to meet personal and team utilization targets ensuring files are charged and invoiced appropriately.
Work proactively and independently to manage tasks within agreed timeframes using the Case Management System Microsoft 365 and other technology to support service delivery.
Monitor and escalate issues as needed to maintain high standards of customer and client service including financial information on case files.
Adhere to company policies and procedures regarding Health & Safety Equal Opportunity & Diversity and other relevant corporate responsibilities.
Person Specification:
At least 3 years of clinical support/care and/or rehabilitation case management related experience.
An understanding of NHS and/or Social Services provisions with relation to rehabilitation.
Experience of having worked with individuals with potentially complex care and housing needs
Experience
At least 3 years of clinical support/care and/or rehabilitation case management related experience.
An understanding of NHS and/or Social Services provisions with relation to rehabilitation.
Experience of having worked with individuals with potentially complex care and housing needs
Skills & Knowledge
A caring and empathetic individual with excellent administrative skills and strong written and verbal communication abilities.
Initiative and problem-solving skills with the ability to work independently set priorities meet deadlines and maintain excellent attention to detail.
Good working knowledge of Microsoft 365 (Teams SharePoint) and Microsoft Word including formatting documents using templates and editing content plus proficient IT skills to navigate and utilize HCMLs service delivery and support software.
Attributes
Ability to work autonomously as well as collaboratively within a team.
Calm efficient and professional approach to work and client interactions.
Strong sense of responsibility and commitment to maintaining high standards.
Qualifications and Training
Minimum 5 GCSEs including Math and English
Experience and/or qualification in Health and Social Care specific to the support and treatment of clients with complex rehabilitation/care needs including paediatrics brain injury complex mental health spinal injury or major limb loss.
Equal Opportunities Statement
HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age disability sex gender reassignment sexual orientation pregnancy and maternity race religion or belief and marriage and civil partnerships.
Key Skills
- Presentation Skills
- Time Management
- Clinical Research
- Communication skills
- GCP
- Infusion Experience
- Managed Care
- Hospice Care
- Conflict Management
- Clinical Trials
- Research Experience
- Home Care
About Company
HCMLis the UKs leading provider of rehabilitation case management occupationalhealth and workplace wellbeing services. We help people recovering fromserious injury to achieve lasting recovery guiding them throughrehabilitation community reintegration return to work and long-term suppo ... View more
