Duty Manager
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location: Museum of Illusions London United Kingdom
Positions Available: Part-Time / Casual position
Hours: Must be able to work on weekends.
Opening Times: From 9am 10pm depending on time of year. The museum is open every day of the year except Christmas Day.
About us
Museum of Illusions is the worlds largest and fastest-growing museum chain with 70 locations in 29 countries and big plans for further expansion. Our original concept was launched in 2015 and quickly became a recognizable global brand and leading attraction in each city where it was launched.
Our young and motivated team is rapidly growing and we invite you to join us in our mission to bring interactive immersive and fun experiences to everyone eager to have their mind blown.
Duty Manager role overview
A Shift supervises overviews both the daily activities and 7-10 museum staff performance during their shift. They are responsible for maximizing customer satisfaction during visits ensuring the museums exhibits are operating as expected and handling requests or complaints when needed.
What you would get to do:
- Manage the 7-10 daily museum staff
- Assign placement positions for daily staffing to meet operational needs and
ensure proper coverage - Ensure that any daily operations goals are met
- Train and integrate new hires
- Monitor staff and guest satisfaction by being present on the museum floor
during operations - Provide guidance and feedback to employees when needed.
- Ensure museum rules processes and procedures are followed by both
employees and guests - Mediate and/or resolve conflicts between employees when needed
- Providing first contact customer service to visitors answer visitors
questions solve refunds and discount inquiries. - Maintain museum cleanliness during operating hours
What you should bring along:
- Proven work experience as a Receptionist Front Office/Customer Experience
Representative Sales or similar customer facing role; - Proven work experience as a team lead for at least 5 employees
- Merchandise inventory and sales knowledge preferred;
- Ability to be resourceful and proactive when issues arise;
- Excellent organizational and administrative skills; and
- Ability to work under pressure and time-management skills with the ability
to prioritize tasks. - Proficiency in English Language
Company Statement: Museum of Illusions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Required Experience:
Manager
Key Skills
About Company
Museum of Illusions is the largest and fastest-growing chain of privately held museums in the world. The global success of our brand is not an illusion.
