Operations Agent (Full-Time) Swedish speaking

Location: Stockholm Sweden
Language Requirement: Native-Swedish
Work Hours: MondayFriday 08:0017:00 (1 weekly WFH day)

Help People Take Control of Their Finances Join Us at Anyfin

At Anyfin we believe financial power belongs in the hands of the people. Since 2017 weve helped customers across Sweden Finland Norway and Germany save millions by refinancing expensive consumer credit. And were just getting started. With new markets new tools and new products ahead were on the lookout for more brilliant minds and big hearts to grow our Operations team.

Were now hiring a Swedish-speaking Operations Agent whos eager to make a real impact on customers financial health - every single day.

What Youll Be Doing

As an Operations Agent you become a key player in our core operations. Your work will directly shape the customer experience and the success of our mission.

Your responsibilities:

• Communicate with customers across email chat phone and social media

• Ensure top-quality customer experience - every interaction counts

• Follow credit policies and regulatory standards with precision

• Handle administrative tasks including AML/KYC checks customer verification and regulatory documentation

• Analyze and evaluate credit applications to produce responsible transparent offers

• Suggest and implement improvements to processes tools and workflows

• Collaborate closely with a supportive energetic cross-functional team

Who You Are

Youre in the early to mid stages of your career combining enough experience to make confident decisions with a strong hunger to grow within fintech.

Your Background

You likely have 1-4 years of experience in:

• Customer service (banking fintech insurance telecom travel or similar)

• Credit risk assessment AML/KYC financial services or advisory roles

• Sales or support environments where empathy and communication are key

You dont need to be senior - but you do bring maturity ownership and reliability to every task.

Skills & Competence

Languages

• Native-level Swedish

• Fluent English

• Bonus: German or Finnish

Technical & Analytical Skills

• Excellent communication skills across written and spoken channels

• Strong attention to detail and comfort working in regulated environments

• Ability to assess creditworthiness quickly and accurately
  Comfortable interpreting financial data and customer information

• Familiarity with AML/KYC or a willingness to learn

• Familiarity with AI

Mindset & Personality

You thrive in a role where customer impact is real and immediate. You are:

• Customer-obsessed motivated by helping people improve their financial lives

• Fearless & proactive you take initiative and challenge how things can be improved

• Positive & team-oriented uplifting the people around you comes naturally

• Structured yet adaptable you follow processes while embracing change

• Multitasking-friendly you enjoy switching between service analysis and admin tasks

What Drives You

• Growing your career in fintech

• Working ethically and helping customers regain financial control
  Being part of an ambitious international mission-driven team

• Making real impact - not just executing routine tasks

What We Offer

• A modern office in central Stockholm

• A diverse team from all over the world

• Real opportunities for learning development and career progression

• A supportive and high-performing Communications & Operations team

• Breakfast after-work hangouts wellness perks and top-tier tech gear

• A workplace that values curiosity innovation and continuous improvement

This is your chance to join a bold fintech company transforming financial health and to grow alongside a team thats only getting started.

Ready to Make a Difference

We cant wait to meet you.
Apply today and help us build a fairer financial future for everyone.