Carrier Operations

Berlin - Germany

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Senvo is a startup changing the face of last-mile logistics. We enable e-commerce brands and 3PLs to ship goods more effectively and efficiently by bringing structure transparency and automation to complex operational processes.

Logistics is inherently messy and challenging which also makes it a great space for creative problem solving and building systems that have real measurable impact. At Senvo we value people who are comfortable with ambiguity and enjoy turning real-world complexity into structured repeatable workflows.

Were looking for a creative detail-oriented German-speaking operator to own and scale our auditing and claims operations. The role sits at the intersection of carrier operations automation and product with direct impact on customer value and revenue recovery.

Tasks

You work closely with our CEO CTO and Head of Operations as well as with product and engineering to build improve and automate Senvos auditing and claims workflows.

You own the end to end rollout of audit and claims workflows from understanding existing processes to hands on execution

You turn operational insights into structured workflows that improve claim success rates speed and reliability
You collaborate closely with product and engineering to design test and scale automation across auditing and claiming
You work directly with customers to understand their data operational constraints and edge cases and translate those learnings into successful claims and refunds
You maintain and update process documentation and SOPs to improve transparency and support continuous improvement

Requirements

2 to 3 years of experience in operations logistics consulting partnerships or another fast paced environment

Fluent in German and English both written and spoken
Strong communication skills with confidence working across internal teams and external partners
Solid business understanding and enjoyment in building relationships internally and externally
A detail oriented and structured way of working combined with a hands on and entrepreneurial approach
Enjoyment in building structure from scratch and bringing clarity to complex processes

Benefits

Grow with Senvo: From day one youll take ownership of ambitious projects and grow with us as we scale

Urban Sports Club membership to support your wellbeing and active lifestyle
BVG Job Ticket with a subsidy for public transportation
Hybrid working with 2 mandatory in-office days per week and up to 3 remote days
Regular team lunches and informal get-togethers

Tasks

You work closely with our CEO CTO and Head of Operations as well as with product and engineering to build improve and automate Senvos auditing and claims workflows.

You own the end to end rollout of audit and claims workflows from understanding existing processes to hands on execution

You turn operational insights into structured workflows that improve claim success rates speed and reliability
You collaborate closely with product and engineering to design test and scale automation across auditing and claiming
You work directly with customers to understand their data operational constraints and edge cases and translate those learnings into successful claims and refunds
You maintain and update process documentation and SOPs to improve transparency and support continuous improvement

Requirements

2 to 3 years of experience in operations logistics consulting partnerships or another fast paced environment

Fluent in German and English both written and spoken
Strong communication skills with confidence working across internal teams and external partners
Solid business understanding and enjoyment in building relationships internally and externally
A detail oriented and structured way of working combined with a hands on and entrepreneurial approach
Enjoyment in building structure from scratch and bringing clarity to complex processes