Head of People & Culture

The Mission: Build the Soul of a Scaling Giant

At Boomerang BPO we are a proudly South African home-grown success story currently entering our most exciting chapter yet. We are scaling to over 1000 people in the next 12 months.

To get there we arent looking for a traditional HR Director who hides behind a policy manual. We are looking for a visionary architect. Someone who understands that in a high-growth BPO our culture isnt a "soft add-on" that it is our primary competitive advantage.

Why this isnt your "typical" HR role:

1. A Seat at the Table: You are a core member of the EXCO. You wont just be "managing people"; you will be shaping the commercial strategy of the entire business.
   
2. The Mandate to Build: You have the autonomy to design a world-class employee experience from the ground up balancing high-tech (AI & Automation) with high-touch (humanity & heart).
   
3. The Scale: Youll be the driving force behind a recruitment engine that hires 200 people a month without losing the "Boomerang DNA."
   

What Winning Looks Like (Your 24-Month Legacy)

Well know youre the right person if two years from now:

• Boomerang is celebrated as an Employer of Choice in South Africa.
  
• Our eNPS (Employee Net Promoter Score) is the envy of the BPO industry.
  
• Our "People Tech" is so seamless and automated that leadership spends their time coaching not doing paperwork.
  
• Weve hit our growth targets with a team that feels seen heard and valued.
  

Your World as Head of People & Culture

1. Cultural Architect & Brand Ambassador Youll live and breathe our values: Target Driven Professional Respectful Honest and having FUN. Youll ensure that even as we scale we never lose the "magic" that makes Boomerang special.

2. Tech-Forward People Operations Youll lead the charge in automating the lifecycle. Think AI-assisted recruitment real-time data dashboards (Zoho ecosystem) and learning pathways that help a frontline agent see a clear road to leadership.

3. Scaling the Engine You own the hiring standards. Youll build a recruitment machine that identifies talent and character at speed ensuring every new "Boomerang BAE" is a perfect fit for our high-performance culture.

4. IR & Compliance with a Human Face Youll navigate the complexities of South African labour law (CCMA EE B-BBEE) with a proactive fair and people-first mindset. You solve problems before they become disputes.

Is this You

• The Experience: Youve spent 10 years in Human Capital with at least 5 years at an EXCO level. Youve ideally seen the "hyper-growth" phase of a 500 person company.
  
• The Mindset: You are an "Executive Operator." You can design a 3-year strategy in the morning and dive into a complex IR matter in the afternoon.
  
• The Vibe: You are authentic high-energy and resilient. You believe that "People First" and "Performance Driven" go hand in glove.
  
• The Toolkit: You have a deep love for people analytics a solid grasp of SETA/B-BBEE frameworks and a knack for identifying top tier talent.
  

Whats in it for You

• Full Ownership: You have the budget the authority and the CEOs backing to transform our people agenda.
  
• Growth: This role is designed to evolve into a CHRO or COO (People) position.
  
• Impact: You get to create thousands of jobs and career pathways for South Africans.
  

Requirements