Ambulatory Services Representative III-U- Surgical Oncology

POSITION SUMMARY:

The incumbent is responsible for coordinating all the functions and activities related to patient access including but not limited to: operation room (O.R.) scheduling front end customer service patient registration insurance/coverage verification appointment scheduling charge entry and a variety of administrative duties in support of department (such as coordination of physician credentialing handling forms phones filing making appointments photocopying faxing mailings letters reports etc.).

Position: Ambulatory Services Representative III-U

Department: Surgical Oncology

Schedule: Full Time - Hours: Monday-Friday 8:00AM-4:30PM

ESSENTIAL DUTIES/RESPONSIBILITIES:

Primarily responsible for Surgical scheduling for all departmental cases including all pre-op appointments and other applicable procedure scheduling.

• Processes prior authorization and pre-certification work lists and reconciliations for operative cases (urgent and emergent).

• Coordinates medical clearance documentation.

• Manages physician OR calendars.

• Manages OR block time and ensures utilization is maximized.

• Cancels blocks within 30 days.

• Notifies Pre-Surgical Services of changes in physicians or patients schedules

• Schedules pre-op appointments and surgeries

• Request medical records for upcoming clinic visits as well as assist with uploading images from radiology discs

In addition performs a wide variety of administrative duties to ensure proper functioning of assigned department including but not limited to:

• Reception & customer service

• creating or verifying Master Patient Index (MPI)

• registration demographics

• visit management

• appointment scheduling (including consults tests in-office procedures follow-up visits and cross-booking interpreters social services radiology etc.)

• insurance/coverage verification

• Co-payment collection

• front-end review and correcting registration & insurance edits

• pre-authorization referral coordination and referral reconciliation

• Referral work lists

• Billing charge entry

• Batch controls

• Billing (TES) edits

• Hold bill edits

• Charge reconciliations

• billing and managed care functions

• Provides physician and departmental support such as managing physician & manager calendars schedule physician & managers administrative appointments handles or routes calls to the department verifies credentialing documents etc.

• Provides general administrative support to include word processing spreadsheets presentation software to create and edit department documents and presentations; handling forms phones filing making appointments photocopying faxing mailings etc.

• Other relevant duties as needed.

JOB REQUIREMENTS

EDUCATION:

• Bachelors degree plus 1 2 years relevant work experience or

• Associates degree plus at least 3 years relevant experience or

• HS/GED with 5 years relevant experience.

KNOWLEDGE AND SKILLS:

• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.

• Demonstrated customer service skills including the ability to use appropriate judgment independent thinking and creativity when resolving customer issues.

• Must be able to maintain strict confidentiality of all personal/health sensitive information.

• Ability to effectively handle challenging situations and to balance multiple priorities.

• Strong computer skills and knowledge of Microsoft Office applications (MS Word Excel Access PowerPoint) and web/internet is required.

• Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However our approach to determining base pay is comprehensive and a broad range of factors is considered when making an offer. This includes education experience and licensure/certifications directly related to position addition BMCHS offers generous total compensation that includes but is not limited to benefits (medical dental vision pharmacy) contract increases Flexible Spending Accounts 403(b) savings matches earned time cash out paid time off career advancement opportunities and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications or apps job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.