Surgical Sales Manager (Cosmetic Surgery)

ROLE SUMMARY

ABOUT THE COMPANY

Rios Center for Plastic Surgery is a premier cosmetic surgery practice based in Edinburg and McAllen Texas. Founded by Dr. Luis M. Rios Jr. a double board-certified plastic surgeon and past president of the Texas Society of Plastic Surgeons the center is known for delivering high standards of patient care in a state-of-the-art accredited surgical facility. The practice offers a comprehensive range of surgical and non-surgical aesthetic services and serves as a training site for aesthetic surgery fellows and residents. Rios Center for Plastic Surgery is deeply committed to patient education community ties and maintaining a high-energy respectful culture that prioritizes excellence and patient satisfaction.

ABOUT THE ROLE

The Surgical Sales Manager (Cosmetic Surgery) is responsible for owning the consult-to-surgery sales process and leading the sales function to improve operating room utilization. This is an in-office role in Edinburg TX focused on closing high-ticket cosmetic procedures while creating structure consistency and accountability across the sales workflow.

This role is both hands-on and leadership-oriented. The Sales Manager personally conducts cosmetic consultations sets the standard for how consults are run and leads the team through clear scripts objection-handling frameworks and follow-up addition to closing cases this role brings organization and performance discipline to the sales operation to support sustained growth.


This position is perfect for someone who:

Is highly comfortable closing high-ticket in-person sales in a one-call or same-day decision environment.
Enjoys leading by example and coaching others through real performance not theory.
Is motivated by measurable outcomes such as close rate OR utilization and revenue growth.
Thrives in structured KPI-driven environments with clear accountability.
Is confident handling objections financing conversations and emotionally driven buying decisions.

ROLE RESPONSIBILITIES

SALES EXECUTION & CONSULT OWNERSHIP

• Personally conduct in-office cosmetic surgery consultations and close high-ticket procedures.

• Guide patients through pricing procedure options and financing pathways with confidence and clarity.

• Handle real-time objections related to cost fear timing etc.

• Ensure each consult is positioned to convert during or immediately after the visit whenever possible.

• Maintain CRM hygiene and follow up with leads and patients.

• Partner with clinic leadership and operations to align sales execution with capacity planning.

SALES LEADERSHIP

• Lead and coach existing consultants sales support staff and appointment setters through daily performance expectations.

• Provide hands-on feedback role-plays and objection-handling coaching based on real consult outcomes.

• Set clear expectations around preparation follow-up discipline and closing behavior.

• Serve as the sales subject-matter expert within the clinic and leadership team.

• Take ownership of the recruitment process for new team members.

• Ensure the team is following CRM hygiene and follow-up processes.

• Collaborate with intake and scheduling teams to improve lead quality and consult attendance.

PROCESS SCRIPTING & ENABLEMENT

• Develop and refine consult scripts objection-handling frameworks and follow-up workflows.

• Standardize best practices across consult conversations to reduce inconsistency and drop-off.

• Collaborate with leadership to improve pre-qualification criteria and consult readiness.

• Support training materials related to procedures FAQs and patient decision drivers.

DATA REPORTING & PERFORMANCE TRACKING

• Monitor consult activity and sales performance to ensure opportunities are not lost throughout the patient journey.

• Track conversion outcomes and identify patterns affecting close rates patient readiness and consult effectiveness.

• Maintain clear and accurate documentation of consult notes follow-up activity and sales outcomes within clinic systems.

• Provide regular visibility into sales performance for clinic leadership highlighting progress risks and improvement opportunities.

• Use performance data to inform coaching process improvements and sales execution standards across the team.

• Participate in leadership meetings to provide clear updates on sales performance and risks.

Although the responsibilities outlined above will form the core focus of your role please note that your hiring manager may assign additional relevant tasks as needed to align with the evolving objectives of your position and the overall goals of our business.

ROLE QUALIFICATIONS

REQUIRED QUALIFICATIONS

• 5 years of proven experience closing high-ticket sales in person (medical aesthetics luxury goods or comparable industries).

• 12 years of experience managing sales teams.

• Demonstrated ability to consistently handle objections and close same-day or short-cycle sales.

• Experience leading coaching or mentoring other sales professionals.

• Strong understanding of consult-based selling and emotionally driven buying decisions.

• Comfort working toward clear KPIs revenue targets and conversion benchmarks.

• Familiarity with CRM systems such as Symplast or similar patient management platforms.

• Experience working with marketing teams.

• Strong communication organization and follow-up discipline.

• Ability to work in-office in Edinburg/McAllen Texas.

• Comfortable with a schedule aligned to surgical operations (early mornings and late day calls).

• Excellent verbal and written proficiency.

NICE-TO-HAVE QUALIFICATIONS

• Experience in cosmetic surgery aesthetics wellness or elective medical services.

• Experience working with financing partners or structured payment options.

• Background in building or scaling sales processes from an early or underperforming stage.

• Previous experience in appointment setting.

ROLE SPECIFICATIONS

• Salary: $50000 base salary performance-based bonuses (OTE: $120000)

• Role Type: Full-time

• Location: In-office Edinburg/McAllen Texas

• Schedule: Monday to Friday aligned with operational hours occasional flexibility based on consult demand

• Benefits: Paid Time Off (PTO) Paid Holidays Paid Sick Time Med Spa Employee Perks Simple IRA Retirement Plan

RECRUITING PROCESS

• Application / Screening: When you apply for this position we will ask you a short questionnaire to get to know you a little bit better and ask you for some additional inputs to see if you qualify for the addition we will ask you to complete a short psychometric evaluation and a short English proficiency assessment. The idea is to explore if this is a good fit before moving forward.

• Screening Interview: This is a 20 min - 30 min conversation where we briefly assess your work experience skills culture fit and explain further steps.

• Skills Assessment Interview: This is a 60 min - 90 min conversation where we further test your skills learn about your previous working experiences and evaluate culture fit to the role and company.

• Hiring Manager Final Interview: This is a 30 min - 60 min conversation with the positions Hiring Manager (and potentially a few company team members) to get to know you better and to set the expectations and vision for the role.

The entire process usually takes anywhere between 2-4 weeks to complete depending on the seniority of the position.

CONTACT US

If you have any questions or run into any complications while submitting your application please reach out to: