Service Manager Guide-Line and Kids Time

Job Description

• Salary scale:32240 - 39865 per annum DOE
• Contract: Permanent
• Hours: 37 hours per week
• Base: Kenburgh House 28 Manor Row Bradford BD1 4QU
  
• Probationary Period: 6 Months
• Closing Date:Monday 9^thFebruary 2026
• Interview Date:Tuesday 17^thFebruary 2026
• Questions:In the first instance any enquiries to be emailed to emailprotected. For an informal chat about the role before applying please contact Isobel Keeling at emailprotected

AboutUs

Bradford District and Craven Mind is a thriving independent mental health charity with a clear purpose to promotepositive mental wellbeing and empower and help people experiencing issues with their mental health to manage and work towards recovery and fulfilment.

We do this through:

• Building community and individual resilience for better mental wellbeing

• Providing early intervention advice and support

• Supporting people in crisis

• Empowering and helping people to recover and sustain improved wellbeing

Watch this video to find out what its like to work at BDC Mind: our latest Impact Report and 2024-2028 Strategy: out more about our approach to Equity Diversity and Inclusion: us and youll receive:

• 25 days annual leave per year rising to 28 days with length of service plus bank holidays

• Up to two additional leave days to use each year to support your wellbeing.

• Simply Health Cash Plan to claim back on personal health costs including dental optical prescriptions physiotherapy and more.

• Employee Assistance Service including 24/7 confidential mental health support and access to structured therapy sessions.

• Generous pension scheme and employer contribution to help you plan for a secure future.

• Discount schemes including Company Shop and Blue Light Card.

• Excellent personal development opportunities including access to Clinical Supervision.

• Enhanced sick pay after your six-month probation.

• Accredited employer with Mindful Employer Disability Confident and Real Living Wage.

Role Background

We are seeking an experienced and motivated Service Manager to oversee the effective delivery growth and impact of our two key services: Guide-Line and Kids Time. Both services play a vital role in supporting the wellbeing of people of all ages within our community and this role is central to ensuring they continue to thrive.

Guide-Line is our confidential telephone and live chat helpline available to people of all ages who are seeking emotional support guidance or someone to talk to during challenging times. Kids Time is our inclusive family-focused workshop programme designed to support children parents and carers affected by mental health challenges within the family.

Working closely with the Head of Service you will contribute to the strategic development of Guide-Line and Kids Time helping to shape service priorities enhance delivery models and strengthen our impact across the communities we serve. You will use insight feedback and performance data to drive continuous improvement and ensure both services remain accessible safe and responsive to need.

Role Purpose

As a Service Manager youll lead the delivery and development of our mental health services ensuring they run effectively and make a real difference. Youll manage a dedicated team providing guidance and support to ensure high-quality care for the people we support. With a focus on service performance engagement and innovation youll oversee operations build strong relationships with partners and ensure services meet all required standards. Your leadership will help create a positive supportive environment where both staff and service members can thrive.

Role Outcomes

• Lead your team to deliver safe high-quality services ensuring they meet regulatory standards performance targets and deliver real impact in line with the quality assurance framework operational plan and organisation mission
• Harness meaningful relationships with service members partners commissioners and stakeholders strengthening collaboration and ensuring your services meet local needs
• Ensure robust operational and financial controls are in place including service risk assessment and safeguarding responsibilities which are closely monitored and meet auditing requirements
• Drive data collection and analysis producing high quality reports to lead service developments
• Supporting senior and executive leadership to identify new business development opportunities.
• Lead the successful delivery of new and evolving projects ensuring they align with BDC Mind goals.
• Lead your team to be high performing by fostering clear communication and taking a proactive problem-solving approach in alignment with our mission objectives policies and core values: Caring Always Working Together Supporting Everyone Enabling All and Continually Improving
• Promoting inclusion diversity and equity in creation development and delivery of services.
• Actively supporting and promoting all aspects of the service and enhance the public image of BDC Mind.
• Support the on-call rota to ensure all staff have access to support and guidance out of hours
• Actively engage in supervision team meetings and company events to contribute to a well-connected informed and supportive team environment
• Successfully complete all mandatory and role-specific training to ensure best practices in safeguarding data protection health and safety and mental health awareness
• Adapt to evolving service needs by taking on additional responsibilities as required ensuring a cohesive and effective team approach

Person specification

Bradford District and Craven Mind is committed to promoting mental health awareness reducing stigma and improving the quality of life for people with mental health challenges. We value diversity inclusion and lived experiences when recruiting our staff and volunteers.

Experience

Essential:

• At least 1 years management experience in a relevant field
• Leading change in services and driving service developments
• Supporting a team or mentoring/coaching others
• Building and maintaining relationships with external partners
• Working in a health social care or other relevant setting

Skills and Abilities

Essential:

• Excellent written verbal and non-verbal communication skills
• Excellent IT skills including the use of Microsoft Office packages and online systems
• Data analysis and report writing skills
• Able to manage a diverse range of competing priorities and meet deadlines
• Able to work autonomously and as part of a team

Knowledge

Essential:

• Understanding of key current issues within mental health
• Up to date knowledge of best practice approach to safeguarding adults and children

Attitude and Personal Attributes

Essential:

• Passionate and enthusiastic
• A solution-focussed approach and can-do attitude
• Commitment to personal and professional development
• Commitment to equity diversity and inclusion
• Dedicated to collaborative working
• Willingness to work flexibly
• Commitment to and alignment with BDC Mind core values: Supporting everyone Caring Always Continually Improving Enabling all and Working Together
• Experience managing a remote team
• Experience of managing CYP and/or All-Age Services

How to apply:

• Please click the Apply for this job button and follow the steps to fill out the application form.
• Upload your CV and a cover letter showing how your experience and skills match the Job Description and Person Specification under.
• Were unable to provide feedback to applicants who are not shortlisted.
• We are committed to safeguarding vulnerable children and adults. All successful candidates will need to apply for a Disclosure and Barring Service (DBS) check and a right to work in the UK check.