Senior Technical Support Analyst

Seattle, OR - USA

Hourly Salary: $ 26 - 40

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

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HOW WE TAKE CARE OF YOU:

For full time employees Health Dental Vision 401K with generous matching program generous paid time off.
Potential Annual Bonus Opportunity.
50% discount at restaurants and retail locations.
Career advancement opportunities as we are growing!
For more benefit related information please click HERE.

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THE COURSE

As part of the IT Service Desk Team - The T2 Support Technician performs a variety of complicated tasks and works closely with the applications network server and engineering teams. Responsible for providing end-user software hardware and network support. Identifies researches and resolves technical problems presented through Tier I II and III support. Documents tracks and monitors problems to ensure timely resolution. Also plays a key role in developing new configurations and software deployment packages.

BE THE ISLAND GUIDE

Install maintain and configure customer hardware and software for PC MAC network printers and other network devices.
Troubleshoot and coordinate resolution of desktop problems remote system connections software and equipment errors.
Create and update technical and procedural documentation related to the installation and maintenance of PCs and MACs.
Independently design software distribution solutions using available toolset and technical expertise.
Research evaluate and test hardware/software products and systems solutions. Install configure and test hardware and software prepare reports and proposals for service.
Provide patch management for the distributed environment.
Provide back-up support as needed for Systems Administrators.
Configure and maintain Smartphones.
Coordinate equipment deliveries software licensing compliance inventory and asset control.
Collaborate with other IT departments to ensure best practices and standards are being followed and platform technology is being leveraged.
Other duties as required that may include but are not limited to occasional travel to support new or relocation store/restaurant/Marlin Bar openings

ESSENTIALS FOR LIFE IN PARADISE

HS diploma required.
CompTIA A certification or comparable experience required
CompTIA Network/CompTIA Server or comparable experience desired
Minimum of 3 years of working experience with computer hardware and software.
Experience working with a Microsoft-networked computer environment.
Experience working with Apple products a plus.
Strong hardware/software/networking trouble shooting skills.
Strong Windows AD management skills.
Ability to respond to technical issues in a timely fashion with an emphasis on customer service.
Ability to manage and prioritize multiple tasks under pressure.
Excellent verbal communication skills.
Excellent phone and e-mail etiquette and customer service skills

PHYSICAL ESSENTIALS FOR LIFE IN PARADISE

Ability to occasionally lift and/or move up to approximately 50lbs.
Able to occasionally bend/stoop and or kneel as required.
Able to travel approximately 3% of the time.

Multiple factors will vary the applicable rate of pay for this role including an individuals experience knowledge and skillset as well as work location and available budget.

Pay Range: $26 - $40 Hourly

Mahalo (thank you) for your interest in Tommy Bahama!

Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race color sex gender gender identity gender expression religious creed sexual orientation pregnancy national origin ancestry age military and veteran status marital status physical or mental disability protected medical condition genetic information reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application please contact the location you are applying to or send an email to our recruiting team at .

Tommy Bahama participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.

Required Experience:

Senior IC

Please click here to review our Applicant Privacy Policy. HOW WE TAKE CARE OF YOU:For full time employees Health Dental Vision 401K with generous matching program generous paid time off.Potential Annual Bonus Opportunity.50% discount at restaurants and retail locations.Career advancement opportuniti...