Business Architect Financial Services Manager Consulting Charlotte, DC, NYC

Manager Business Process Architect

About the job:

The Process Solutions and Automation practice at EY offers a rewarding career path helping our clients transform their business leveraging automation and AI-enabled tools to reimagine operational functions across their enterprise.

We are seeking an experienced Business Process Architect with a proven track record in process excellence automation and AI-enabled transformation. This individual will play a key leadership role in helping our financial services and banking clients reimagine and optimize business operations through a systematic process design and application of intelligent automation and advanced technologies.

The ideal candidate will bring a strong understanding of banking insurance or capital markets operations and possess hands-on experience applying automation and AI solutions. This role requires a blend of strategic thinking and hands-on delivery experience to align transformation initiatives to enterprise goals and measurable business outcomes.

This will be a full-time opportunity for a suitable candidate with an expectation of up to 50% domestic travel and up to 10% international travel as required.

At EY youll have an opportunity to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Responsibilities:

• Operational Analysis and Improvement:
  • Conduct comprehensive assessments of current business processes and systems value streams and capabilities to identify inefficiencies control gaps and opportunities for optimization and automation.
  • Identify and prioritize opportunities to leverage automation Generative AI and Agentic AI to enhance productivity reduce risk and enable operational efficiencies.
  • Design and implement target-state operating models that integrate automation and AI solutions seamlessly into business processes.
  • Develop process frameworks governance models and standards that confirm consistency scalability and organizational compliance.
• Business Case Development:
  • Lead the development of robust business cases for proposed initiatives including cost/benefit analysis risk assessment and defining Key Performance Indicators (KPIs) and metrics to measure success.
• Architectural Modeling:
  • Lead the design and implementation of business architecture frameworks that align with client objectives and industry best practices.
  • Create and maintain business architecture artifacts including capability maps value stream models organizational structures and process flows to visually represent the enterprise and guide decision-making.
• Process Transformation Roadmap:
  • Design and develop a multi-year process transformation roadmap prioritizing initiatives based on strategic impact and feasibility and outlining dependencies and timelines
• Stakeholder Collaboration:
  • Partner with executive stakeholders to define transformation strategies develop business cases and align initiatives to enterprise goals and measurable outcomes
  • Facilitate workshops and meetings with senior business leaders IT partners and subject matter experts to gather requirements define project scope build consensus prioritize initiatives and obtain buy-in for the change initiatives.
• Technology Alignment:
  • Collaborate with enterprise solution and data architects to ensure technology solutions support and enable the defined business capabilities and align with the overall IT framework.
• Additional Responsibilities:
  • Co-ordinate with global teams to support client delivery.
  • Mentor and guide junior team members fostering a culture of continuous improvement and knowledge sharing.
  • Stay abreast of industry trends and emerging technologies to provide innovative solutions to clients.

Qualifications and Education:

• Bachelors or Masters degree in Business Administration Information Systems Engineering or a related quantitative field.
• Overall 12 years of experience with a minimum of 6 years of experience in business architecture process improvement or operational efficiency in Financial Services organizations.
• Proven track record of successfully leading transformation projects and delivering measurable results.
• Strong analytical and problem-solving skills with the ability to think strategically and execute tactically.
• Excellent communication and interpersonal skills with the ability to influence and engage stakeholders at all levels.
• Strong knowledge of business process modeling tools and methodologies (e.g. Power BI BPMN 2.0 Lean Six Sigma) is a plus.
• Strong knowledge of process intelligence capabilities (process mining task mining) is a plus.
• Proficiency in process mapping and analysis tools (e.g. Visio ARIS Blueworks Live Miro etc.).
• Experience with change management principles and practices.
• Strong project management skills with experience leading cross-functional teams.
• Ability to work autonomously and collaboratively in a team environment.

What we look for

We are looking for top performers who demonstrate a blend of technical expertise and business acumen with the ability to build strong client relationships and lead teams through change. Emotional agility and hybrid collaboration skills are key to success in this dynamic role.