Senior Claimant Support Specialist | Top up and Duty Teams| Historic Claims Wellington and Auckland
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Job Location:
Auckland - New Zealand
Monthly Salary:
$ 103815 - 125958
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Senior Claimant Support Specialist Top up and Duty Teams Historic Claims Wellington and Auckland
Permanent fixed term or Secondment job opportunities:
- Fixed term or Secondment Senior Claimant Support Specialist roles until 31 December 2026 for the Top-ups team based in Wellington.
- Permanent Senior Claimant Support Specialist roles for the Duty team based in Wellington or Auckland.
About the Top-ups team
The Top-Ups team is part of the Governments response to the Abuse in State Care Royal Commission.
Any living survivor with a closed claim who received a payment from the Ministry of Social Development the Ministry of Education Oranga Tamariki the Ministry of Health and/or the Crown Health Financing Agency can register for a top-up payment in line with the Governments increased redress offer.
A key focus for the Top Ups team is to ensure we deliver the best possible outcomes for claimants and that they encounter mana manaaki (a positive experience every time) whenever they come into contact with us. We are located in Wellington CBD.
About the and Duty team
The Duty team helps claimants through the Historic claims process and is the primary point of contact for them while they are waiting for their claim to be allocated
As a member of this dynamic and innovative team you will:
- provide end-to-end support from the initial point of contact through to the completion of each claim.
- provide information to claimants about the claims process.
- confirm eligibility.
- listen to the experience of a claimant answering questions about time in care.
- connect claimants to supports.
- Provide training mentoring and guidance to Claimant Support Specialists.
You will do this by working closely with claimants via phone and where necessary video or face to face. We are located in both the Auckland and Wellington CBD.
About the role Mō te tūnga
You will make a real difference in these customer-centric roles working and supporting claimants/survivors who have been unjustly treated in State care in particular the care of Child Youth and Family and its predecessors.
- focused on providing high quality customer-centric service.
- highly culturally competent Te Reo me nga tikanga Māori.
- working closely with people to support them through the Historic Claims process.
About you Ko wai koe
Were keen to hear from people who:
- can exercise sound judgement and political sensitivity.
- have highly effective communication skills.
- have a strong client focus
- have well-developed analytical and conceptual thinking.
- have proven experience working with individuals affected by multiple issues including domestic violence and child abuse.
- have a sound understanding of the needs of people who were harmed as a result of trauma.
- have proven ability to engage with professional skills maintaining boundaries whilst displaying personal attributes that include empathy and understanding towards the claimant.
- have experience supporting and mentoring others.
- have a knowledge of practice and policy development processes.
- are flexible and resilient and have the ability to cope under pressure.
- have experience working with clients from different walks of life.
- have a commitment to the Treaty of Waitangi and the development of a service that is culturally responsive and incorporates tikanga Māori.
- are able to make connections with people quickly and engage with them in genuinely meaningful ways.
- can work collaboratively towards building a great survivors experience.
- have excellent relationship management skills.
Key Skills and Experience
To be successful in this role you will:
- take a lead role in talking with survivors about their experiences in care and providing updates of the progress of their top-ups applications or Historic claims.
- provide support mentoring and guidance to other staff.
- manage any particularly complex cases.
- be culturally responsive and have an understanding of tikanga Māori and te reo Māori.
- have proven experience in effectively working with individuals affected by multiple issues.
- be flexible and resilient with the ability to cope under pressure.
- be able to make connections with people quickly and engage with them in genuinely meaningful ways.
- use your creativity and innovative flair to deliver the results we seek.
- work collaboratively towards building a great claimant experience.
Position Description He Whakaahuatanga Tūnga
A copy of the position description can be found here:Senior Claimant Support Specialist position decsription
Applications close: Sunday 1st February 2026
Senior Claimant Support Specialist salary range:$103815 - $125958
About MSD
The Ministry of Social Development is a people-centred organisation. Were in communities across the motu working with partners to help New Zealanders be safe strong and independent.
We provide social policy and advice to government and assistance including income employment and housing support to people of all ages families whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori whānau hapū Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
If you have any support or access requirements we encourage you to tell us when you apply so we can assist you through the recruitment process.
Joining us
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori Hapū Iwi and communities to realise their own potential and aspirations.
How to apply Me pēhea te tuku tono
To apply click the Apply Now button to upload your CV cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries please contact Shirley Umu at
Internal MSD Employees please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as an internal candidate.
We will be reviewing applications as they are submitted and may elect to commence interviews prior to the above closing date.
If you have any support or access requirements we encourage you to tell us when you apply so we can assist you through the recruitment process.
Required Experience:
Senior IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
