IT Support Specialist

We are seeking an IT Support Specialist to deliver daytoday technical assistance for end users across our development offices and senior living communities. This role will focus on resolving front-line support issues including troubleshooting hardware and software problems provisioning laptops phones and applications and managing Tier 1 and some Tier 2 service tickets. You will collaborate closely with a small handson IT team and gain exposure to a broad range of enterprise systems with opportunities to grow into more advanced infrastructure and systems support.

RESPONSIBILITES INCLUDE:

• Provide first and secondlevel technical support to employees ensuring timely and effective resolution of IT issues.
• Troubleshoot hardware software peripheral and mobile device problems.
• Provision and configure laptops thin clients mobile devices and VOIP phones.
• Monitor and manage IT Help Desk tickets ensuring prompt followup and clear communication with users.
• Assist with software installations updates and patches (including Windows OS Microsoft Office Adobe and other supported applications).
• Train employees on computer equipment software and basic troubleshooting as needed.
• Document issues resolutions and procedures in IT systems and maintain accurate equipment inventory.
• Support IT staff with escalations preventative maintenance and departmental projects including server and network equipment setup.
• Assist with cabling racking and device configuration as required.
• Build and maintain positive working relationships with internal departments and external vendors.

PREFFERED QUALIFICATIONS:

• 1-3 years of IT support or help desk experience preferred (experience in a healthcare or senior care environment is a plus).
• Strong troubleshooting skills across hardware software and mobile devices.
• Located in Brookings Sioux Falls Rapid City Milbank Huron Fort Pierre Pierre Spearfish.

HME Companies is an Equal Opportunity Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression national origin disability or status as a protected veteran. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 1- or email .

Must be able to pass background check

Required Experience:

IC