Crew Manager, Inflight Performance

Intro

Are you ready to explore a world of possibilities both at work and during your time off Join our American Airlines family and youll travel the world grow your expertise and become the best version of you. As you embark on a new journey youll tackle challenges with flexibility and grace learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why youll love this job

This job is part of the Inflight Performance team within the Customer Experience-Flight (NFLT) group. The Crew Manager Inflight Performance supervises and coordinates flight attendants performance investigates potential concerns ensures consistency in policy interpretation and helps flight attendants understand and navigate performance policies and rules of conduct.

What youll do

As noted above this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so observing of course any legal obligations including any collective bargaining obligations.

• Manage the day-to-day performance reports for an assigned group of flight attendants.
• Leads all performance conversations and updates/documents flight attendants record in the Attendance and Performance System (APS).
• Ensures flight attendants understand and comply with Inflight policies procedures and regulations
• Provides coaching and counseling to flight attendants to address performance concerns.
• Implements appropriate action for violations up to and including dismissal.
• Supports Inflight initiatives related to flight attendant performance.
• Participates in task forces to problem solve and plan the future direction of the Performance team.

All youll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelors Degree or equivalent experience
• 3 years of related experience
• Ability to work shift work including weekends and holidays
• Must be able to work on-site at assigned base/location

Preferred Qualifications- Education & Prior Job Experience

• Current or Previous Inflight Crew Manager
• Flight Attendant experience
• Knowledge and experience with American-specific systems including SABRE/DECS-FOS Absence Tracker Attendance & Performance/Flight Caps Tableau
• Experience working with represented labor groups

Skills Licenses & Certifications

• Knowledge of Microsoft Office suite (Word Excel PowerPoint Outlook)
• Excellent interpersonal planning and organizational skills
• Ability to work and make decisions independently

What youll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world You your family and your friends can reach 365 destinations on more than 6800 daily flights across our global network.
• Health Benefits: On day one youll have access to your health dental prescription and vision benefits to help you stay well. And thats just the start we also offer virtual doctor visits flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools resources and support you need.
• 401(k) Program: Available upon hire and depending on the workgroup employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program pet insurance and discounts on hotels cars cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers suppliers communities and shareholders helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey Feel free to be yourself at American.