Branch Manager Seattle Freight Forwarding

Position Summary

Directs the operations sales customer service accounting personnel and facility control of a branch location; supervises branch operations in accordance with the policies and procedures.

Responsibilities:

Essential Duties and Responsibilities

• Responsible for maintaining and enhancing profitability of the branch.
• Confers with customers to evaluate and promote services in all areas impacting customer Service.
• Plans all sales and marketing activities in conjunction or consultation with the RVP and the Corporate Sales Department.
• Develops plans for efficient use of company resources (office equipment supplies vehicles and facility). Maintain them in good order.
• Responsible for securing suitable warehouse/office space in conjunction with Planning and budget.
• Maintain the highest standard of customer service business conduct and operations control in accordance with corporate policy and values: Connected Committed Creative.
• Accountable for all checks issuance at branch in accordance with company policies.
• Conducts proper auditing of all expenditures.
• Responsible for branch budget preparation and execution in accordance with Region and Corporate guidance.
• Ensures continuous and satisfied communication with all other network offices domestic and international.
• Maintains follow-up procedures for collection of past due invoices.
• Develop and maintain a competitive and high-standard service provider resource for the branch operations such as air & ocean carriers trucking local service agents and suppliers. Review and negotiate on a regular basis to ensure competitive prices and services are provided.
• Report and conduct thorough investigations for any service failures accidents misconducts security issues or claims to the concerned Dept. for immediate support and/or response.
• Ensure all personnel abide by ISO 9001 quality systems and procedures and TAPA C-TPAT TSA requirements.
• Manages branch employees: hires terminates; determines salaries and promotions after consultation with HR. Responsible for performance evaluations and goal setting for management staff in the branch.

Qualifications:

Education and Experience

• Associates Degree plus seven or more years related experience in freight forwarding (export import sales).
• Prior supervisor/management experience required.
• Must have knowledge of export/import operations and regulations
• Handling of dangerous goods; carrier requirements letters of credit NVOCC perishables duty drawbacks and accounting principles.
• Results oriented with solid organizational and time management skills
• Strong interpersonal and communication skills (written & verbal).
• Ability to interact professionally and effectively with internal and external customer