Desktop Support

Wichita, KS - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Technical Services
Wichita KS
6 months Contract (Possible Extension)
Monday to Friday 8:00am to 5:00pm
This role requires less than 25% driving using your personal vehicle

Qualifications :

- Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
- Provide on-going end user training on equipment
- Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.
- Provide IP address support
- Perform basic equipment problem diagnosis
- Point of contact for equipment removal and delivery of onsite support
- Contact service as required (Client and 3rd party)
- Utilize Client web-based applications as required to include Service Call Handling
- Accurate call reporting on Equipment in Client designated systems
- Remote Service call onsite support Driving (if required for duties)
- Download and install printer drivers on end-user equipment
- Perform printer mapping to PC as required
- Escalate printer network issues to appropriate resource
- Physical as well as remote device management and control
- Device Configuration (Enter IP address scanning templates User access levels. Scan to File/Email etc.)
- Monitor/apply current software updates/patches on site contact for remote solve resolutions requiring technical expertise non- Client device management as required
- Perform remote device monitoring and remote solve (Client Device Management)
- Identify and promote Client Office Solutions
- Pro-actively manage consumables and supplies using the DOS calculator
- Maintain on-site operator replaceable parts inventory
- Collect equipment meter information and submit for billing purposes
- Perform Data Entry for activity and asset tracking
- Manage and maintain on-site parts inventory using PM4
SKILLS: -
- Lift and move up to 50 pounds
- Read write and follow basic English instructions
- Customer service and communication skills
- Ability to manage multiple tasks

Additional Information :

must be able to lift up-to 50 lbs and walk with-in office

This role requires less than 25% driving using your personal vehicle

Remote Work :

Employment Type :

Contract

Technical Services Wichita KS6 months Contract (Possible Extension)Monday to Friday 8:00am to 5:00pmThis role requires less than 25% driving using your personal vehicleQualifications : Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate...

Technical Services
Wichita KS
6 months Contract (Possible Extension)
Monday to Friday 8:00am to 5:00pm
This role requires less than 25% driving using your personal vehicle

Qualifications :

- Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
- Provide on-going end user training on equipment
- Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.
- Provide IP address support
- Perform basic equipment problem diagnosis
- Point of contact for equipment removal and delivery of onsite support
- Contact service as required (Client and 3rd party)
- Utilize Client web-based applications as required to include Service Call Handling
- Accurate call reporting on Equipment in Client designated systems
- Remote Service call onsite support Driving (if required for duties)
- Download and install printer drivers on end-user equipment
- Perform printer mapping to PC as required
- Escalate printer network issues to appropriate resource
- Physical as well as remote device management and control
- Device Configuration (Enter IP address scanning templates User access levels. Scan to File/Email etc.)
- Monitor/apply current software updates/patches on site contact for remote solve resolutions requiring technical expertise non- Client device management as required
- Perform remote device monitoring and remote solve (Client Device Management)
- Identify and promote Client Office Solutions
- Pro-actively manage consumables and supplies using the DOS calculator
- Maintain on-site operator replaceable parts inventory
- Collect equipment meter information and submit for billing purposes
- Perform Data Entry for activity and asset tracking
- Manage and maintain on-site parts inventory using PM4
SKILLS: -
- Lift and move up to 50 pounds
- Read write and follow basic English instructions
- Customer service and communication skills
- Ability to manage multiple tasks