Reception Team Leader

Your Role

As Reception Team Leader youll be the heartbeat of our Front Office operation. Leading by example youll support your team ensure smooth daily operations and create positive memorable moments for our guests from arrival to departure. This is a handson leadership role in a fastpaced guestfocused environment.

What Youll Do

• Lead coach and inspire the reception team to deliver friendly efficient and consistent service
• Oversee front desk operations including check-in check-out reservations billing and guest enquiries
• Act as a key point of contact for guests handling feedback and resolving issues with professionalism and care
• Manage rotas shift coverage endofday procedures banking and room reconciliation
• Work closely with Housekeeping Food & Beverage and other departments to ensure a seamless guest journey
• Support on-boarding and ongoing development of team members
• Maintain accurate records and contribute to performance quality and guest satisfaction targets
• Ensure compliance with Accor standards hotel procedures and health & safety requirements
• Step in to support Food & Beverage operations when needed during busy periods

Health Safety & Wellbeing

• Follow Accor Health Safety and Environment policies at all times
• Take part in required training and report hazards incidents or injuries promptly
• Support fire evacuation food hygiene and safe working practices
• Contribute to risk assessments energy conservation and correct use of equipment

Qualifications :

What You Bring

• At least 1 year of experience in a team leader or supervisory role within hospitality
• A minimum of 2 years experience in a hotel or guestfacing environment
• A natural peopleleader with strong communication and problemsolving skills
• Organised adaptable and calm under pressure
• Confident using hotel systems and Microsoft Office
• Flexible to work shifts including weekends and holidays
• A genuine passion for hospitality and making every guest feel welcome
• Right to work in the UK is essential (sponsorship is not available)

Additional Information :

What We Offer You

• Competitive salary of 27703.70 per year
• Discounted stays across Accor hotels worldwide
• Pension scheme
• Ongoing training and development opportunities within Accor
• Free meals while on duty
• 28 days holiday
• Free car parking

A Day in the Life

No two days are the same at IBIS. As a Shift Leader youll guide your team through busy arrivals support guests with their needs assist with reservations and admin tasks and step into Food & Beverage service when required. Youll motivate your team support new starters and help ensure every guest leaves feeling welcome and cared for.

Why Join IBIS Birmingham New Street

Youll be part of a closeknit supportive team where collaboration individuality and development are encouraged. At Accor we recognise talent support growth and create opportunities because when our people thrive our guests do too.

Data Privacy Notice

The personal data collected during your application will be retained for up to six months after our last contact unless you request its deletion by writing to the Data Privacy Team at Leopard Hotels 9 LTD C/o Alter Domus UK Ltd 10th floor 30 St Mary Axe London EC3A 8BF.
We take all necessary precautions to protect the security confidentiality and integrity of your personal data and prevent misuse. You have the right to access rectify delete or request the portability of your personal data and to limit or object to its processing under applicable law (including GDPR and the Data Protection Act 2018).

Remote Work :

No

Employment Type :

Full-time