Business Analyst B2B Sales Tech
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Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
This is an exciting time to join the Tech and Data department at Rituals. As we continue to grow rapidly we are transforming our technology landscape to deliver our future vision of becoming an iconic global well-being brand. We are looking for an experienced Business Analyst who is driven by impact and enjoys turning complex business needs into clear workable solutions that improve how we serve our B2B partners.
Overview of the role
Managing B2B partners across our Wholesale Travel Retail B2B Partnerships and Master Franchise business units has become increasingly complex due to fragmented account data spread across multiple systems and an increasingly complex IT landscape. Maintaining a clear overview of partner-specific information is essential to deliver exceptional service. Your focus will be on enhancing and innovating our best-of-breed Cloud/SaaS B2B CRM solution (Salesforce Sales Cloud) and other relevant platforms that support the B2B Sales process.
You will report to the Head of Tech B2B Sales and act as the key link between business goals technical solutions and system performance. You will analyse end-to-end processes translate needs into clear requirements and support the development and implementation of solutions that improve efficiency and effectiveness across the domain.
Meet the team
You will join the B2B Sales Tech team a close-knit group of 4 professionals that works closely with our Salesforce implementation partner where we have a dedicated team that we work with on a daily basis. Together the team focuses on driving impactful technology initiatives collaborating across business and technical areas and continuously improving the employee experience through innovative solutions. Youll be part of a dynamic supportive environment where everyone contributes to making a real difference for the organization.
Key responsibilities
- Collaborate with business stakeholders to map end-to-end processes and data flows identify pain points and gaps and translate these into functional and technical requirements.
- Align business requirements with technical and functional feasibility; contribute to development-ready user stories and solution scope in line with the Tech landscape and roadmap.
- Liaise with Tech and Data teams and partners (software vendors developers domain/solution architects and other Business Analysts) to design test and implement scalable future-proof improvements.
- Lead and coordinate testing activities including supporting business users in building robust test scenarios that validate functionality and data accuracy across systems and integrations.
- Support issue and defect management by identifying documenting and tracking defects and working closely with development teams to resolve them efficiently.
- Create clear documentation and training materials for end users to ensure smooth adoption of new features processes and ways of working.
- Drive continuous improvement by identifying opportunities to optimise processes and platform capabilities (including Salesforce Sales Cloud) using insights and stakeholder feedback.
Qualifications :
This is you
You are proactive curious and comfortable asking the questions needed to get to the root cause. You communicate clearly and can translate between business and technical language. You operate well in an international fast-paced and dynamic environment and adapt quickly when priorities shift. Moreover you have:
- 5 years of experience as a Business Analyst and/or in business consultancy within a Tech/IT environment.
- Experience documenting and analysing business processes using visual tools (e.g. Miro Lucidchart).
- Preferred: experience modelling processes using a notation such as BPMN.
- Familiarity with Jira and Salesforce Sales Cloud and/or similar B2B CRM platforms (preferred).
- Strong analytical and problem-solving skills with attention to detail and data accuracy.
- Ability to manage multiple initiatives and prioritise effectively in a complex stakeholder environment.
- Confidence working with a wide range of technical and non-technical stakeholders including discussing options and trade-offs.
LOCATION AND WORKING CONDITIONS
This role is based at our Amsterdam Central Head Office. While flexible working is possible a strong on-site presence is required to effectively engage with stakeholders and build relationships across teams.
Grow with us and please apply via our website! The next steps are:
- Our recruiter Wietse will contact you within 10 working days.
- An introductory meeting with a team member and the hiring manager follows.
- A second interview where you may be asked to present your approach or ideas.
- In the event of a positive outcome you will receive a proposal with the terms of employment.
Any questions Our recruiter Wietse is happy to speak to you via . Please note that applications via e-mail are not taken into consideration.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
YOUR GREAT JOURNEY We have great ambitions and need great employees to realize them. Training and development are important tools in giving our customers the ultimate Rituals experience. Learning should be relevant and fun for everybody, and we encourage our employees to grow both pe ... View more
