Receptionist
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Your Role in the Story
As a Receptionist at LUURA you are the first and lasting impression of our property ensuring every guest feels welcomed valued and cared for from the moment they arrive. You play a central role in creating seamless and memorable guest experiences acting as the hub between guests and our teams. Your professionalism attentiveness and enthusiasm help uphold the standards while delivering service that exceeds expectations.
Key Responsibilities
- Welcome guests warmly and provide a smooth efficient check-in and check-out experience.
- Serve as the primary point of contact for guest inquiries requests and concerns resolving issues promptly and professionally.
- Maintain detailed knowledge of hotel facilities services dining concepts and local attractions to offer accurate recommendations and guidance across the property offerings and services.
- Accurately manage reservations room assignments and billing in the property management system.
- Handle special requests VIP arrangements and guest preferences to ensure personalized memorable experiences.
- Coordinate with housekeeping concierge F&B and other departments to meet guest needs efficiently.
- Monitor and respond to guest feedback both in person and through surveys or online reviews escalating issues as necessary.
- Uphold LUURA and RIKAS standards SOPs and company policies at all times.
- Maintain professional appearance demeanor and communication reflecting the brands luxury positioning.
- Assist in managing guest satisfaction metrics and support service recovery initiatives.
- Anticipate guest needs proactively and provide solutions to enhance their experience.
- Support loyalty programs VIP recognition and special events as required.
- Notify your direct manager of any issues or concerns that arise during the shift taking immediate action to resolve them with the guests experience as the top priority.
Qualifications :
Who Were Looking For
- Bachelors degree in Hospitality Tourism Business or a related field preferred
- Previous experience (2-3 years) in front office guest relations or luxury hotel service
- Strong background in delivering exceptional guest experiences
- Excellent interpersonal communication and problem-solving skills
- Professional appearance etiquette and demeanor
- Highly organized with strong attention to detail
- Ability to remain calm and efficient under pressure while managing multiple tasks
- Naturally warm positive and emotionally intelligent
- Proficiency in English is mandatory; additional languages are an advantage
- Team-oriented proactive and guest-focused approach
- Eligible to work in an EU country
Additional Information :
Perks Youll Love
- Team rates at LUURA Ennismore & Accor properties worldwide.
- Discounts at our restaurants bars and cafes.
- Access to art cultural events & live music nights.
- Recognition that matters from surprise gifts to team celebrations.
- Beautiful team spaces & comfortable accommodation (where applicable).
Ready to Dive In
Bring your energy your ideas and your true self and lets create something unforgettable together.
Apply now and start your journey with LUURA.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
