NICE Actimize Sr Cloud Operations Engineer

Bogotá - Colombia

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

NICE is currently seeking a technical hands-on customer-focused Cloud AppOps to join our growing Cloud team.

The Actimize Sr Cloud Operations Engineer has the following duties:

Perform operational duties including application server health service recycling.
Identify and resolve operational issues (e.g. batch failures network issues client data feed errors)
Monitor server performance memory utilization CPU file systems databases batch jobs.
Maintain operational documentation e.g. incident tracking and run books.
Produce metric reports including daily production status.
Review Client support tickets and requests under service SLAs.
Resolve level 2 and level 3 issues (i.e. application support DBs and data center related issues). Document issues in customer support portal.
Provide on-call off hour support and work during non-prime shift hours.

Qualifications :

5 years experience in Application / production support experience in with Cloud-Based hosting administration management and performance tuning under high availability SLA environment.
Experience with AWS GCP Azure is good to have.
Knowledge of ETL is a plus.
Experience with Unix Linux Windows Tomcat SSH and basic scripting skills.
Experience with SQL Server Oracle and MySQL.
Experience with and understanding of complex process and data flow.
Ability to effectively and proactively communicate (both written and verbal) to various Internal stakeholders / groups and customers daily.
Experience with application debugging performance scalability
Familiarity with standard application security compliance best practices
Knowledge of fault detection and resolution processes
Experience in working independently and with other team members.
Ability to multi-task as required and provide rapid support in production.
Must be able to provide on-call off-hour support and work during non-prime shift hours
Great English communication skills (B2 or higher).

Additional Information :

This is a hybrid position in Bogotá Colombia. Apply now and enjoy the benefits of a certified Great Place to Work Company.

Remote Work :

Employment Type :

Full-time

NICE is currently seeking a technical hands-on customer-focused Cloud AppOps to join our growing Cloud team.The Actimize Sr Cloud Operations Engineer has the following duties:Perform operational duties including application server health service recycling.Identify and resolve operational issues (e.g...

NICE is currently seeking a technical hands-on customer-focused Cloud AppOps to join our growing Cloud team.

The Actimize Sr Cloud Operations Engineer has the following duties:

Perform operational duties including application server health service recycling.
Identify and resolve operational issues (e.g. batch failures network issues client data feed errors)
Monitor server performance memory utilization CPU file systems databases batch jobs.
Maintain operational documentation e.g. incident tracking and run books.
Produce metric reports including daily production status.
Review Client support tickets and requests under service SLAs.
Resolve level 2 and level 3 issues (i.e. application support DBs and data center related issues). Document issues in customer support portal.
Provide on-call off hour support and work during non-prime shift hours.

Qualifications :

5 years experience in Application / production support experience in with Cloud-Based hosting administration management and performance tuning under high availability SLA environment.
Experience with AWS GCP Azure is good to have.
Knowledge of ETL is a plus.
Experience with Unix Linux Windows Tomcat SSH and basic scripting skills.
Experience with SQL Server Oracle and MySQL.
Experience with and understanding of complex process and data flow.
Ability to effectively and proactively communicate (both written and verbal) to various Internal stakeholders / groups and customers daily.
Experience with application debugging performance scalability
Familiarity with standard application security compliance best practices
Knowledge of fault detection and resolution processes
Experience in working independently and with other team members.
Ability to multi-task as required and provide rapid support in production.
Must be able to provide on-call off-hour support and work during non-prime shift hours
Great English communication skills (B2 or higher).

Additional Information :

This is a hybrid position in Bogotá Colombia. Apply now and enjoy the benefits of a certified Great Place to Work Company.

Remote Work :

Employment Type :

Full-time

Key Skills

Change Management
Software Deployment
Cloud Infrastructure
High Availability
IaaS
Firewall
Linux
Middleware
Jboss
Network Architecture
Scripting
Technical Support

Apply Now

About Company

Sutherland

Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more

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