Assistant Manager – Front Office (Fixed Term, 12 Months – Maternity Cover)

In this hands-on leadership role no two days will be the same. You will support the smooth day-to-day operation of the Front Office lead and inspire the team and ensure every guest interaction reflects Pullmans elevated service standards. Your ability to balance operational excellence with people leadership will be critical to success.

What Youll Be Doing

• Supervising daily Front Office operations including guest arrivals departures and overall guest journey.
• Supporting the Front Office Manager and Front of House Manager with team leadership briefings and meetings to foster a culture of collaboration and excellence.
• Managing room allocations and ensuring seamless check-in and check-out processes.
• Liaising closely with Housekeeping Engineering Food & Beverage and other departments to ensure smooth hotel operations.
• Coaching mentoring and motivating the Front Office team to consistently deliver exceptional service.
• Assisting with financial and administrative responsibilities including rostering forecasting and cost control to support departmental performance.
• Ensuring compliance with Accor brand standards policies and health & safety requirements.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson (GM).
• Perform any other reasonable request as required by your Supervisor or Hotel Management.

Qualifications :

• Diploma or qualification in Hospitality Management or Business Administration (preferred).
• New Zealand Full Drivers License
• Minimum 2 years experience in the hotel industry with strong Front Office operational experience.
• Proven leadership capability with the ability to engage mentor and develop a diverse team.
• Strong communication organisation and time-management skills.
• A genuine passion for guest service and creating memorable experiences.
• Solid working knowledge of Opera PMS Microsoft Office and New Zealand employment legislation.
• Valid New Zealand First Aid Certificate (Preferred).
• You must have valid New Zealand working rights as sponsorship is not available for this role.

Additional Information :

Whats in it for you:

• Opportunities for career development and global mobility within the Accor network.

• Staff discounts at Accor hotels worldwide.

• Training programs and access to learning platforms to support your growth.

• Availability to work on weekends.

• A vibrant inclusive workplace where your ideas and contributions are valued.

Remote Work :

No

Employment Type :

Full-time