Senior Manager, Business Intelligence Marquee Program

The Senior Manager Business Intelligence for the Marquee Program will serve as the data and insights lead for our most strategic customer experience. This role blends deep analytical expertise with strong executive storytelling skills. The individual will translate complex multi-source data into clear compelling insights that inform executive decision-making and demonstrate the impact and value of Marquee at the highest levels of the organization.

A critical component of this role is close partnership with Sales Operations ensuring Marquee metrics pipeline influence revenue attribution and performance reporting are fully aligned with core GTM operating models and data standards.

Key Responsibilities:

Data Strategy & Analytics

• Own the Marquee analytics framework including KPIs success metrics dashboards and reporting cadences.
• Partner closely with Sales Operations to align Marquee reporting with GTM data models pipeline definitions forecasting and revenue attribution methodologies.
• Integrate data across Sales Marketing Finance Operations and Industry teams into a unified view of Marquee performance.
• Conduct advanced analysis to surface trends risks and opportunities across customer engagement pipeline influence revenue impact and customer outcomes.
• Ensure data accuracy consistency and governance across all Marquee reporting leveraging Sales Operations standards and processes.

Executive Storytelling & Communication

• Develop executive-level presentations that translate data into clear narratives for senior leadership (ELT COOs Presidents).
• Synthesize complex analyses into concise insights recommendations and decision-ready materials.
• Create board- and exec-ready readouts that articulate the strategic value and ROI of the Marquee program.
• Anticipate executive questions and proactively build analysis in partnership with Sales Operations and Finance to support strategic discussions.

Program & Stakeholder Partnership

• Act as a trusted thought partner to Marquee leadership shaping strategy through data-driven insights.
• Serve as a key interface between Marquee Sales Operations Finance and GTM leadership to ensure alignment and credibility of reporting.
• Support global and regional leaders with tailored insights while maintaining a consistent global Marquee narrative.
• Influence prioritization investment decisions and program evolution through evidence-based recommendations.

Operational Excellence

• Establish scalable repeatable reporting processes in partnership with Sales Operations.
• Drive automation and tooling improvements to improve speed accuracy and executive usability of insights.
• Continuously raise the bar on analytical rigor and executive readiness.
• Mentor analysts or partner teams as the Marquee BI function scales.

Qualifications :

Required Qualifications

• 8 years of experience in business intelligence analytics strategy consulting or a related field.
• Deep expertise in data analysis visualization and BI tools (e.g. Tableau Power BI Looker SQL).
• Proven experience building executive-level presentations driven by data (PowerPoint) with strong narrative and visual design skills.
• Strong understanding of GTM operations pipeline metrics and revenue attribution models.
• Ability to move seamlessly between detailed analysis and high-level strategic storytelling.
• Exceptional communication and stakeholder management skills including influencing without authority.

Preferred Qualifications

• Experience partnering closely with Sales Operations or Revenue Operations teams.
• Experience supporting executive programs strategic customer initiatives or enterprise GTM motions.
• Background in management consulting strategy or analytics-heavy roles within large matrixed organizations.
• Experience working with global teams and regional leaders.

Success Profile

The ideal candidate is equally credible in the data and in the boardroomsomeone who can dive deep into analysis then step back and clearly articulate what matters most to senior leaders. They bring rigor clarity and executive presence and ensure Marquee decisions are tightly aligned with GTM operations through a strong partnership with Sales Operations.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time