Working Foreperson Ground Transportation

This position is responsible for assisting in supervision of staff and oversight of the Burlington International Airport Ground Transportation which includes Parking Garage Taxis TNC Operators and Rental Cars. This position is also responsible for the flow of airport customers through all transportation avenues and supporting staff in providing customer service and safety measures.

Union Affiliation:American Federation of State County and Municipal Employees (AFSCME)
Pay Grade 16:$30.48- $33.97 Hourly
Remote Tier 1:Zero (0) days remote/month

Schedule hours are Tuesdays to Saturdays 4PM-12AM.

• Oversee train schedule-for-coverage resolve conflicts empower and motivate employees.
• Offer guidance and coaching to employees to promote a team philosophy and principles.
• Ensure that Airport Ambassadors are knowledgeable and able to communicate information regarding the rules and regulations associated with Ground Transportation Services in addition to the availability of all Ground Transportation services.
• Be both courteous and professional in interactions with the public and model excellent customer service and conflict resolution skills.
• Enforce airport rules and regulations and City Ordinances relating to Ground Transportation services traffic flow and parking of vehicles including but not limited to directing traffic and issuing tickets for parking and traffic violations as appropriate.
• Under general supervision prepare correspondence with regard to various Ground Transportation procedures and guidelines.
• Understand and assist with Ground Transportation duties such as; driver and vehicle licensing which includes collection of payment paperwork processing and performance of annual vehicle inspections.
• Coordinate the employee parking program by issuing cards and receiving and recording payments for submittal to the Administration Office.
• Ensure that Ground Transportation supplies and equipment are at adequate levels. Maintaining troubleshooting and fixing the equipment and order supplies to allow for replacement in a timely manner.
• Prepare a variety of daily monthly and year end reports as they relate to Ground Transportation.
• Coordinate the patrol of areas outside of the Airport Terminal and Parking Garage in addition to Employee breaks.
• Follow procedures and prevent security breaches by properly manning the North Concourse Exit Lane as directed by Airport Operations.
• Communicate and cooperate on security and customer service matters with Airport Operations and Burlington Police officers assigned to the Airport.
• Coordinate the flow of airport customers through the terminal building roadways and parking garage including assisting with luggage and wheelchairs giving directions parking information and security requirements.
• Assist with the monitoring of vehicles in the parking garage including directing vehicles to off premises parking when parking garage capacity has been reached.
• Respond to Ground Transportation emergencies when on-call as they arise and resolve or inform management of matter to resolve.
• Upkeep of daily communication log between Employees and Shift Leaders.
• Continuously remain informed of airline arrival and departure schedule at the Burlington International Airport.
• Observe understand and be knowledgeable regarding Airport and TSA security requirements.

• Performs other duties as required.

• Ability to actively support City diversity equity and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
• Demonstrated commitment to diversity equity and inclusion as evidenced by ongoing trainings and professional development.
• High School Diploma or Equivalent and three years supervisory experience in Customer Service and/or Parking Operations required.
• Ability to obtain and maintain a Valid Vermont State drivers license.
• Must have reliable and working transportation to ensure prompt response to emergencies.
• Ability to work in a Windows based environment with knowledge of word-processing spreadsheet and database software.
• Ability to interact with the general public staff members supervisors outside contractors and various professional and private customers in a courteous and professional manner.
• Ability to deal with stressful customer confrontations in a professional manner.
• Ability to work in all climates in severe weather conditions.
• Ability to coordinate the activities of staff located in various locations.
• Ability to be on call and respond to emergency call-ins and to work weekends nights and holidays as required.
• Ability to communicate using basic writing skills
• Ability to communicate effectively orally.
• Ability to process monetary transactions and apply basic math skills
• Ability to properly use equipment including two-way handheld radios capable of tuning into Airport frequencies.
• Must be able to stand for several hours at a time.
• Ability to train and motivate subordinate workers while leading by example.
• Experience in airport or security preferred but not required.
• Ability to obtain a Burlington International Airport Secured Area ID badge which includes a 10 year fingerprint based criminal history records check a security threat assessment check and a written exam.
• Regular attendance is necessary and is essential to meeting the expectations of the job functions.
• Ability to understand and comply with City standards safety rules and personnel policies.

Promoting a culture that reveres diversity and equity.

The City of Burlington is proud to be an equal opportunity employer and we are strongly committed to creating a dynamic and equitable work-force that mirrors the population and world that we serve. We do not discriminate on the basis of political or religious affiliation race color national origin place of birth ancestry age sex sexual orientation gender identity marital status crime victim status veteran status disability HIV positive status or genetic information in employment or the provision of services.

In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growing diversity to apply.

Applications for our employment opportunities areonlyaccepted onlinethrough ourGovernment Jobswebsite.

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