Job Description Summary

Job Description

Responsibilities and Duties Include:

• Greets all visitors to the zoo answers phones and provides guests with appropriate information or referrals.

• Processes all ticket sales merchandise sales membership sales public experiences and donations via point-of-sale system and credit card system.

• Processes membership applications and ensures member database is up to date.

• Keeps track of inventory merchandise and ensures gift shop is properly stocked and priced

• Runs daily cashier reports and transfers daily receipts to SF Cashier or Police Department.

• Inputs data from tours and public surveys into reports.

• Demonstrates a high level of understanding of the zoo public program opportunities and the Zoo Animal Technology program.

• Supports Education team with public programs.

• Complies with all published College Rules procedures guidelines and laws/regulations governing public employees including but not limited to those related to document retention and destruction FERPA and confidentiality.

• Strictly honors the privacy security and confidentiality of student records and other sensitive information according to appropriate state federal and college regulations policies and procedures.

• Provides service excellence through courteous informed accessible and professional engagement.

• Performs other duties as assigned.

Reports to: Office Supervisor SF Teaching Zoo and Zoo Animal Technology

QUALIFICATIONS

Required: An associates degree in zoo animal technology or a related field and/or two (2) years of related work experience. Experience with cashiering retail sales or related.

Additional Requirements: Must possess excellent communication and interpersonal skills; work well under pressure and without supervision; organized quick learner multitasker punctual and reliable.

Preferred: Knowledgeable of the Gainesville area and attractions. Familiarity with the Windows OS word processing and spreadsheets.

General Knowledge Skills and Abilities

• Ability to work successfully in a multi-cultural environment.

• Adaptability to Change able to be flexible and supportive able to positively and proactively assimilate change in rapid growth environment.

• Communication able to effectively communicate in a professional diplomatic empathetic and tactful manner using preferred method and level as applicable to the job.

• Critical Thinking & Judgement - able to make well-reasoned sensible and timely decisions based on careful objective review and informed analysis of available information considerations and other factors.

• Customer Service ability to respond promptly and courteously to all questions from students and faculty demonstrating patience and persistence when helping students with little or no computer skills.

• Ethics able to demonstrate integrity professionalism civility and a high degree of ethics in all job-related actions.

• Organization & Time Management able to plan schedule and organize tasks related to the job to achieve goals within or ahead of established time frames.

• Problem Solving proven skills in identifying issues determining their cause developing creative solutions and following through with implementing resolutions.

• Relationship Management able to personally provide high level of interactive service to others building relationships and addressing identified needs.

• Results Orientation proven ability to set and exceed established targets.

• Detail Oriented - Proven accuracy and attention to detail.

• Multi-task - Ability to expeditiously organize coordinate manage prioritize and perform multiple tasks simultaneously to swiftly assess a situation determine a logical course of action and apply the appropriate response.

If you are a retiree of the Florida Retirement System (FRS) please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in denied the benefits of or subject to discrimination in any college program or activity based on: their race ethnicity national origin color religion age disability sex pregnancy status gender identity sexual orientation marital status genetic information political opinions or affiliations or veteran status. This commitment applies to employees volunteers students and to the extent possible to third parties applicants for admission applicants for employment and the general public. regarding non-discrimination policies or concerns about discrimination or harassment including concerns about sexual harassment or sexual violence under Title IX should be directed to:

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.