AZDPS Technical Services Division (TSD)
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
The Help Desk Representative will be responsible for providing first-level IT support to users troubleshooting technical issues and ensuring excellent customer service. This position requires working on-site during night hours.
The Help Desk Representative will be responsible for providing first-level IT support to users troubleshooting technical issues and ensuring excellent customer service. This position requires working on-site during night hours.
Location:Phoenix Arizona United States
Responsibilities:
- Answering incoming calls for IT-related support.
- Providing triage/troubleshooting steps to resolve complex technical issues related to Internet connectivity PC/Desktop systems printers etc.
- Assisting with Active Directory password resets and VPN tunnel configurations.
- Providing excellent customer service in high-stress or contentious situations.
- Working with vendors to identify root cause issues.
- Coordinating system outages to leadership and working with Tier II and III teams to keep customers informed on progress.
- Answering incoming calls for IT-related support.
- Providing triage/troubleshooting steps to resolve complex technical issues related to Internet connectivity PC/Desktop systems printers etc.
- Assisting with Active Directory password resets and VPN tunnel configurations.
- Providing excellent customer service in high-stress or contentious situations.
- Working with vendors to identify root cause issues.
- Coordinating system outages to leadership and working with Tier II and III teams to keep customers informed on progress.
Required Skills & Certifications:
- Must specify current location on resume.
- Must be available for in-person interviews within 1 week of the posting close date.
- Must be able to start within 2 weeks of an offer being made.
- Must specify current location on resume.
- Must be available for in-person interviews within 1 week of the posting close date.
- Must be able to start within 2 weeks of an offer being made.
Preferred Skills & Certifications:
- Not specified.
- Not specified.
Special Considerations:
- This position is 100% on-site.
- Background checks and drug screenings are required.
- This position is 100% on-site.
- Background checks and drug screenings are required.
Scheduling:
- 11 PM to 7 AM shift.
- 11 PM to 7 AM shift.
