Project Manager Customer Care EMEA

Additional Locations:France-Voisins le Bretonneux; Italy-Milan; Netherlands-Kerkrade; Spain-Madrid; United Kingdom-Hemel Hempstead

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific well give you the opportunity to harness all thats within you by working in teams of diverse and high-performing employees tackling some of the most important health industry challenges. With access to the latest tools information and training well help you in advancing your skills and career. Here youll be supported in progressing whatever your ambitions.

About the role:

As a Project Manager (Non-Technical) at Boston Scientific youll lead cross-functional Customer Care projects that align with strategic priorities including integrating new business acquisitions. This role operates with a high degree of autonomy managing scope timelines budgets risks and team performance to ensure high-quality outcomes. Youll partner with key stakeholders across the organization to resolve challenges support continuous improvement and drive operational excellence within a global matrixed environment.

Work model sponsorship relocation:

At Boston Scientific we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.

Your responsibilities will include:

• Deliver projects aligned with Customer Care strategy operating independently under the guidance of senior leadership.
• Develop and maintain project plans schedules and budgets; estimate scope effort and resource needs.
• Lead execution and track milestones while providing regular updates through reports dashboards and meetings.
• Escalate issues remove barriers and foster cross-functional collaboration.
• Monitor and analyze team data and workflows to inform project decisions.
• Identify and manage risks issues and constraints; ensure deliverables meet compliance and quality standards.
• Maintain focus on patient safety and product quality throughout project lifecycle.
• Define and manage training needs; coordinate translation of training materials.
• Support lessons learned reviews gate reviews and oversee functional trainers.
• Engage stakeholders through timely clear communication and collaborative problem-solving.
• Lead project teams without direct authority; mentor junior colleagues.
• Apply sound business judgment and industry best practices to resolve complex issues.
• Balance multiple priorities risks and stakeholder expectations effectively.
• Act as a subject matter expert (SME) in project management tools and practices.
• Identify and implement process improvements; support ongoing professional development.

Qualifications:

• Minimum of 3 years experience in project management within a matrix organization.
• Strong organizational communication and collaboration skills.
• Proven ability to manage multiple priorities and operate with autonomy.
• Experience influencing cross-functional teams without formal authority.
• Strong analytical facilitation and presentation capabilities.

Preferred qualifications:

• PMP or similar project management certification.
• Experience within the medical device healthcare or regulated industry.
• Familiarity with continuous improvement methodologies (e.g. Lean Six Sigma).

Requisition ID:623188

As a leader in medical science for more than 40 years we are committed to solving the challenges that matter most united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives create value for our customers and support our employees and the communities in which we operate. Now more than ever we have a responsibility to apply those values to everything we do as a global business and as a global corporate citizen.

So choosing a career with Boston Scientific (NYSE: BSX) isnt just business its personal. And if youre a natural problem-solver with the imagination determination and spirit to make a meaningful difference to people worldwide we encourage you to apply and look forward to connecting with you!