Tenancy and Estates Case Manager
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
3-month contract with a local authority
- The Tenancy and Estates Case Manager will serve as a key point of contact for customers addressing a wide range of housing-related inquiries. This role involves providing initial tenancy advice managing complex and sensitive cases and offering comprehensive support to vulnerable customers to help them maintain their tenancies. This position is a 3-month contract with a local authority.
- Provide clear and accurate advice to customers regarding tenancy rights responsibilities and conditions.
- Manage a caseload of complex tenancy issues including safeguarding concerns tenancy sustainment challenges anti-social behavior rent-related risks and welfare matters.
- Deliver tailored support to vulnerable customers to prevent tenancy breakdown and promote well-being.
- Conduct home visits welfare checks risk assessments and tenancy reviews as required.
- Accurately record all interactions actions and outcomes on the Open Housing System.
- Experience working directly with vulnerable individuals in a housing support or frontline community setting.
- Proven background in tenancy management casework or estate management within social housing.
- Experience managing challenging or complex situations including safeguarding anti-social behavior or tenancy sustainment cases.
- GCSEs or equivalent including English and Maths.
- A relevant housing qualification (e.g. CIH Level 3 or above) is desirable but not essential.
- Working hours: 37 hours per week
- Basic DBS required.
- Driving License required.
- Location: Moorland House Moorland Road Taunton Somerset TA1 2FG United Kingdom
- Payment: Bi-weekly
- Application deadline: 29th March 2026 apply ASAP.
Required Skills:
Tenancy and Estates Case Manager needs to be accessible to our customers and deal with all housing related enquiries from giving initial tenancy advice to managing complex cases which involve providing comprehensive support to our vulnerable customers to ensure that they sustain their tenancies. All contact with our customers must be recorded accurately on the Open Housing System. The role involves dealing with vulnerable people on a regular basis and you must be experienced.
Required Education:
Tenancy and Estates Case Manager needs to be accessible to our customers and deal with all housing related enquiries from giving initial tenancy advice to managing complex cases which involve providing comprehensive support to our vulnerable customers to ensure that they sustain their tenancies. All contact with our customers must be recorded accurately on the Open Housing System. The role involves dealing with vulnerable people on a regular basis and you must be experienced.
Key Skills
- Project Portfolio Management
- Motivational Interviewing
- HIPAA
- Computer Skills
- Intake Experience
- Lean Six Sigma
- Conflict Management
- Case Management
- Team Management
- Program Development
- Social Work
- Addiction Counseling
