Account Technologist IV (E4)

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.

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Position Summary

Applied Materials is seeking a talented Account Technologist to support OSAT Customers at Hsinchu acting as the primary technical interface between the customer and Applied this role you will provide technical support for Nokota ECD solutions in Logic and DRAM stacking/packaging manufacturing working closely with customer engineering teams to address process and tool-related issues. You will collaborate with cross-functional internal teams to drive issue resolution support qualifications and change management and enable continuous improvement to enhance customer productivity yield and overall tool performance.

Role Responsibilities:

• Responsible for business success from the technology point of view by management of install Base and new products Application Performance to drive Customer Satisfaction & Identify Business Risks. Responsible for managing the definition and implementation of processes and applications to meet the customers current and future requirements for productivity and leading-edge technology using Applied Materials products. As the customer technology expert for at least one class of processes guides technology development and transfer. Integrates customer technology requirements into internal product roadmap.
• Resolves complex field process issues utilizing systematic troubleshooting methodology. Create a mechanism to communicate issues and track progress. Use sound statistical techniques like DOEs (Design of Experiment) to quickly determine root cause and action plans. Communicates learnings from this portion to rest-of-world to strengthen the product packages.
• Responsible for customer demos including defining demo conditions wafer processing and analyzing results.
• Assists account teams in managing the customer account to enhance customer satisfaction and increase AMATs product and technical reputation.
• Works with business unit in technology development and transfer to customers including customized process development. Plans unit process sequence based on customer requirements. Negotiates process specifications with customers. Takes ownership of delivering the required solution to the customers that meets specification.
• Takes the lead in positioning new technologies to customers utilizing technical information from divisions. May form strategic partnerships to evaluate new and emerging technologies and oversee joint development activities or beta-site testing programs. Makes management level presentations.
• Participates in defining product strategy identifying gaps. Provides feedback on process and hardware improvements to meet customer roadmap requirements.
• Keeps abreast of new developments that directly impact unit processes. Participates in publishing in ET conferences and journals.

Qualifications:

• Masters degree in chemistry physics materials engineering electrical engineering optoelectronics or a related field
• Minimum 10 years of relevant experience in the semiconductor fab or semiconductor equipment industry with exposure to advanced technology nodes or high-volume manufacturing environments
• Demonstrated ability to lead complex multi-stakeholder technical projects including planning execution risk management and delivery across customer and internal teams
• Proven experience owning end-to-end customer-facing projects related to ECD / Plating . Strong technical background in ECD / Plating is highly preferred.
• Ability to influence without authority and align customer engineering service product and global account teams toward common project milestones and outcomes
• Strong interpersonal and communication skills capable of conveying complex and sensitive technical information to diverse technical and management audiences
• Proficiency in English for technical discussions project reviews and executive-level communication

Additional Information

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Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.