Advanced Associate, Events
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position Title: Advanced Associate Events
Job Title: Events Coordinator
Job Description: As an Advanced Associate Events (Events Coordinator) you will support the endtoend delivery of Pearsons UK and international teachertraining events by scheduling sessions managing logistics and ensuring smooth execution across facetoface online and ondemand formats. You will maintain accurate event data communicate professionally with customers trainers and internal partners and take full ownership of assigned events resolving issues and escalating risks as needed. Additionally you will contribute to process improvements collaborate across teams during peak periods and help onboard new starters while adapting to evolving training needs and business priorities.
Business Area Overview:
The Training from Pearson team part of the Qualification Processing division delivers highquality training for teachers across the UK and internationally. We provide facetoface online and ondemand training that supports effective teaching and confident use of Pearson products as well as broader pedagogical development.
Our team manages the full lifecycle of training delivery from course design and content production to logistics scheduling trainer management customer communication and event evaluation. We work closely with internal teams external partners and a pool of specialist trainers and writers to ensure a consistent professional and customerfocused training experience.
Position Description:
We are seeking a dynamic and customer-focused individual to join the Training from Pearson team as an Advanced Associate Events Coordinator. You will ensure all training events are scheduled accurately delivered smoothly and supported through effective communication with customers trainers venues and internal teams. This role requires strong organizational skills a high attention to detail and the ability to work proactively in a fastpaced environment.
Key Responsibilities:
- Coordinate the full setup and booking of training events (facetoface and online) in line with team SLAs and regulatory policies escalating issues as they arise.
- Maintain strong attention to detail ensuring accuracy compliance and operational efficiency. This includes ensuring accurate data across our Event Management System and related spreadsheets.
- Liaise professionally with customers trainers and colleagues to maintain positive working relationships confirm event details and respond to queries.
- Provide clear and timely updates on any changes including cancellations or venue adjustments.
- Work collaboratively within and across teams particularly during peak periods to support wider departmental needs.
- Take complete ownership and accountability for any events allocated to you including any queries or issues to ensure resolution.
- Proactively identify and support process improvements.
- Support new starters through onthejob training when required.
Skills/Qualifications:
- High level of communication organization and the ability to effectively priorities workload.
- Excellent customer service and the ability to co-ordinate and carry out activities with limited supervision. Good interpersonal skills are required to interact effectively with internal and external customers.
- Prepared to be flexible in their approach to supporting others to deliver.
- Prepared to be open to the need for the role to evolve to meet new deadlines and objectives as the business goals and targets change especially in how we provide training to different customers.
Education:
Essential
- Bachelors Degree Graduate
Desirable
- Events Management Qualification.
Previous Experience:
Essential
- Demonstration of strong attention to detail and organizational skills either through work experience summer placements or previous employment.
- Excellent experience of working alongside people of different levels and background.
- Excellent customer service skills.
Desirable
- Knowledge of end-to-end production of training events face to face and online.
- Some experience of working in the education sector.
IT Literacy
Essential
- Experience of using Microsoft Office packages in particular Microsoft Excel at intermediate level. Ability to learn new software quickly.
Desirable
- Advanced Excel experience of management information reporting and events management systems.
- Experience of working within online event platforms e.g. Zoom.
Job Type:
- Permanent 40 hours per week Monday-Friday with overtime where required
Working Arrangements:
- Mostly remote with monthly office visits
Office Location:
- Mandaluyong City Philippines
Required Experience:
IC
Key Skills
- Marketing
- Catering
- Organizational skills
- Hospitality Experience
- Management Experience
- HubSpot
- Event Planning
- Events Management
- Project Management
- Event Marketing
- Leadership Experience
- negotiation
About Company
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gen ... View more
