E-commerce Associate

Muntinlupa - Philippines

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

FILINVEST COMPANY: CHROMA HOSPITALITY INC.

Job Description:

To manage the day to day Online activities related to hotel brandsite and third party website including CDS ensuring that rates and allocation are correctly appearing on all Online channels. Updating of Online bookings into hotels PMS and managing them until the guest has checked-in. This job will require working on weekends and holidays.

Daily management of rates and availability for manages hotels
Daily updating of close outs
Responding to all guest requests within 24 hours. All arrivals in the next 48 hours should be responded to within 6 hours of receiving the request.
Assist hotels with various reports pertaining to Online bookings.
May involve management B2B close outs based on yielding strategy.
On weekends you may be required to check emails and take calls especially for last minute close outs etc.
Assist E-commerce team with property audits.
Taking E-commerce telephone calls in standard manner.
Ensuring that lookers are converted into bookers especially when handling chat function as well as discussing rates and availability with prospective guest on phone
Looking for new B2B and B2C accounts which may generate additional revenue for the group.
Preparing E-commerce pick up report
Ensuring that Data Privacy policies are always followed
Managing 3rd party credit card issues and any other issues related to E-commerce generated bookings to together with hotel
Ensuring that minimum selling rates for Online channels are followed at all times to avoid conflict with sales.
Daily management of extranets
Checking of booking and market segment in PMS

Qualifications:

Graduate of HRM Tourism Mass Communication or Advertising
Minimum 1 year experience working in E-commerce/ Reservation department of a hotel or Online Travel Agency.
Knowledge of basic Microsoft Word & Excel is desirable
Knowledge of Internet Websites and Online Travel Agent
Knowledge of creating promotional materials and using Adobe Photoshop is an advantage
Computer literate
Able and willing to work independently on weekends and holidays
Relationship skills
Ability to multi-task
Ability to take decisions and do tasks as approved and asked by the department managers

FILINVEST COMPANY: CHROMA HOSPITALITY INC. Job Description: To manage the day to day Online activities related to hotel brandsite and third party website including CDS ensuring that rates and allocation are correctly appearing on all Online channels. Updating of Online bookings into hotels PMS and...

FILINVEST COMPANY: CHROMA HOSPITALITY INC.

Job Description:

Daily management of rates and availability for manages hotels
Daily updating of close outs
Responding to all guest requests within 24 hours. All arrivals in the next 48 hours should be responded to within 6 hours of receiving the request.
Assist hotels with various reports pertaining to Online bookings.
May involve management B2B close outs based on yielding strategy.
On weekends you may be required to check emails and take calls especially for last minute close outs etc.
Assist E-commerce team with property audits.
Taking E-commerce telephone calls in standard manner.
Ensuring that lookers are converted into bookers especially when handling chat function as well as discussing rates and availability with prospective guest on phone
Looking for new B2B and B2C accounts which may generate additional revenue for the group.
Preparing E-commerce pick up report
Ensuring that Data Privacy policies are always followed
Managing 3rd party credit card issues and any other issues related to E-commerce generated bookings to together with hotel
Ensuring that minimum selling rates for Online channels are followed at all times to avoid conflict with sales.
Daily management of extranets
Checking of booking and market segment in PMS

Qualifications:

Graduate of HRM Tourism Mass Communication or Advertising
Minimum 1 year experience working in E-commerce/ Reservation department of a hotel or Online Travel Agency.
Knowledge of basic Microsoft Word & Excel is desirable
Knowledge of Internet Websites and Online Travel Agent
Knowledge of creating promotional materials and using Adobe Photoshop is an advantage
Computer literate
Able and willing to work independently on weekends and holidays
Relationship skills
Ability to multi-task
Ability to take decisions and do tasks as approved and asked by the department managers