Technical Support Specialist
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Job Location:
Palo Alto, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Responsibilities:
- Provide technical support to customers by identifying and resolving their issues through phone email or chat
- Assist in troubleshooting software and hardware problems
- Document all support interactions and solutions in the system
- Collaborate with the technical team to escalate complex issues
- Conduct product demonstrations and training sessions for customers
Essential Qualifications:
- Proven experience in a technical support role
- Strong communication skills and ability to explain technical concepts to non-technical users
- Excellent problem-solving skills and attention to detail
- Ability to work under pressure and handle multiple tasks simultaneously
Desired Experience:
- Minimum of 2 years of experience in technical support
- Experience with troubleshooting software and hardware issues
- Knowledge of computer systems and software applications
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
