Manager, IT Systems

Are you looking for a unique opportunity to be a part of something great Want to join a 17000-member team that works on the technology that powers the world around us Looking for an atmosphere of trust empowerment respect diversity and communication How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization We offer all that and more at Microchip Technology Inc.

People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchips nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development values-based decision making and strong sense of community driven by our Vision Mission and 11 Guiding Values; we affectionately refer to it as the Aggregate System and its won us countless awards for diversity and workplace excellence.

Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.

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Job Description:

Position Summary

The Manager IT Systems is responsible for leading and developing a Level2 (L2) IT Systems support organization across Microchips European offices including extended support for Israel. This role ensures operational excellence of enterprise client systems infrastructure services and enduser technology in alignment with global IS standards.

The ideal candidate is a handson technical leader with strong peoplemanagement capabilities deep knowledge of enterprise Windows/Linux ecosystems and the ability to drive consistency reliability and service quality across multiple international locations.

Key Responsibilities

Leadership & Team Management

• Lead mentor and develop an EUbased L2 IT Systems team ensuring strong performance and career growth.
• Set operational priorities aligned to global IT strategy security requirements and regional business needs.
• Oversee staffing performance evaluations workload distribution and escalation handling.
• Coordinate crossfunctional work with global teams (Chandler PTC IDC Israel and Europe).

Operational Support & Execution

• Ensure stable highquality L2 support for enterprise systems enduser computing and onsite IT operations across regional offices.
• Oversee troubleshooting problem management service escalations and rootcause analysis.
• Maintain systems availability standardization patch compliance and configuration consistency.
• Drive incident reduction through monitoring analytics automation and process improvements.

Regional Ownership

• Own support operations for multiple Microchip EU sites ensuring compliance with corporate IT policies.
• Coordinate with Israel-based teams for shared L2 and infrastructure support requirements.
• Serve as the point of contact for regional managers facilities and engineering teams.

Infrastructure & Systems Responsibilities

• Manage client computing stacks (Windows Linux endpoint management tools).
• Ensure proper lifecycle management of hardware software and configurations.
• Partner with central engineering teams to deploy global technology standards.
• Participate in planning and execution of infrastructure upgrades data center dependencies and regional service improvements.

Security Compliance & Governance

• Ensure strict alignment with corporate cybersecurity standards E5 security tooling privileged access policies and ISO 27001 practices.
• Champion adherence to corporate procedures security assessments and audit remediation activities.
• Support secure access models identity management and endpoint protection alignment.

Project & Change Management

• Lead or support regional IT projects including system rollouts office expansions technology refreshes and process automation initiatives.
• Ensure high-quality communication documentation schedule adherence and risk management for all assigned projects.
• Collaborate with global project managers for consistent execution across regions.

Requirements/Qualifications:

Required Qualifications

• Bachelors degree in Information Technology Computer Science Engineering or related field.
• 7 years experience in IT Systems Engineering Infrastructure or EndUser Computing roles.
• Strong technical expertise in:
  • Windows desktop operating systems
  • Endpoint management tools (SCCM/Intune or equivalent)
• 3 years peoplemanagement experience (team lead supervisor or manager).
• Experience managing IT support or operations across distributed sites.
• Proven capability to manage escalations and drive incident reduction.
• Strong communication stakeholder management and documentation skills.

Preferred Qualifications

• Experience working in global teams across time zones.
• Identity AD GPO authentication and security controls.
• Networking fundamentals (LAN/WAN VPN DNS DHCP).
• Linux (RHEL preferred).
• Familiarity with ServiceNow or equivalent ITSM platforms.
• Exposure to ISO 27001 CMMC GDPR or enterprise audit/compliance frameworks.
• Background supporting engineering / development environments (e.g. CAD Linux virtualization).

Soft Skills

• Strong leadership presence with ability to make decisions confidently.
• Excellent prioritization and organizational skills in dynamic environments.
• Customerfocused mindset with a commitment to service excellence.
• Ability to influence crossfunctional partners without direct authority.

Travel Time:

To all recruitment agencies: Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.