Finance Associate GFS CC Glob Digital O2C- APAC ALL LOB CC

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

Role Description

Will be responsible for the full spectrum of Accounts Receivables functions working independently (and at times with other members of the Collections team) to collect payments from customers.

Candidate must be enthusiastic to join SAP. Willing to contribute to its success by embracing our culture and passionate to companys key competencies: SUCCESS ACCOUNTABILITY PROFESSIONALISM INTEGRITY TEAMWORK and TRUST.

Key Areas of Responsibility and Tasks:

• General cash collection duties. Collection of overdue receivables by ensuring daily cash and debtor targets are met
• Monitoring and collection of receivables including overdue receivables for a selected group of customers.
• Identify AR deposits on daily bank statements
• Query unidentified deposits with bank and liaise with clients
• Receipting allocation and reconciliation of payments to customers accounts
• Solve problems regarding incorrect payments.
• Prepare monthly bank reconciliation (information to be saved on teams).
• Produce monthly Aged Debtor Reports by extraction of age analysis from ISP (sorting filtering and dividing clients)
• Monitoring of outstanding accounts (Age Analysis and Worklist)
• Maintain regular contact with clients to ensure proper management of debt.
• Communicate with a customer and follow up on overdue payments/billing issues through calls emails or using standard templates to notify them of outstanding invoices and encourage them to pay

• Sending out of invoices statements of account
• Preparation of final demand letters pre-suspension notices and other general correspondence.
• Initiate stop-supply for overdue accounts (suspension of service).
• Suspensions/Monitor and track accounts paid and unpaid and ensure the service is reinstated upon receipt of payment.
• Maintain up to date records of account suspended or reinstated.
• Resolvingcustomer queries and issues by ensuring a prompt reply to both the client and internal feedback
• Liaise with clients and management regarding problem accounts
• Monitor payment history to identify changes in payment trend and take necessary actions
• Maintain proper records of all communication/dealings with a customer by inserting comments and notes on our CRM
• Creation of dispute cases and BCP tickets
• Reconciling of complex debtor accounts
• Prepare credit note information and send for approval

SAP Competencies

• Accounting and collections knowledge
• Customer focus approach
• Communication skills (verbal and written)
• Monitoring of payment behavior of customers
• Ability to work under pressure
• Ability to work in an international environment
• Understanding of SAPs goals and strategy
• SAP Employee Competencies
• IT Principles & data security
• Partner & Third Party Engagement
• Quality Focus
• Results Driven
• Self-Development
• Teamwork & Collaboration
• Operate SAP Financial Processes & Systems
• Analytics capabilities
• Good problem solving skills are required
• Must be a well-organized and self-starter with can do attitude
• Growth Mindset

Job Specific Competencies & Skills

• Solid problem solving and analytical skills
• Good consulting skills for solving the customer requests to provide the best solution for customer and SAPs interests
• Knowledgeable in Finance and Accounting Concepts

Education

• Bachelor Degree in Accounting or Finance or related business background

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 445277 Work Area: Finance Expected Travel: 0 - 10% Career Status: Graduate Employment Type: Regular Full Time Additional Locations: #LI-Hybrid