Customer Experience Insights Analyst

Oak Brook, IL - USA

Monthly Salary: $ 76600 - 123775

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology we make access simple and secure for millions of homeowners businesses and communities worldwide. Our flagship brands LiftMaster and Chamberlain are found in 51 million homes and 14 million people rely on the myQ app daily.

Analyze and report on contact center performance by monitoring KPIs identifying trends investigating anomalies and delivering clear insightdriven recommendations to leadership.
Develop and maintain Power BI dashboards and reporting datasets ensuring data integrity troubleshooting refresh or source issues and identifying new data needs to enhance operational efficiency.
Design build and maintain Power BI dashboards and their underlying datasets.
Manage dataset refresh schedules and troubleshoot any refresh or connectivity issues.
Optimize data pipelines to ensure efficient performance and reliable reporting.
Validate data sources and resolve data quality issues to maintain accuracy and integrity.
Work with team to identify and prioritize opportunities to improve contact center processes using data driven analysis.
Investigate performance anomalies and KPI shifts to uncover root causes and operational impacts.
Define additional data requirements and develop new tracking methods to enhance visibility and operational efficiency.
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Groups reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops reading professional publications establishing personal networks and participating in professional societies

The pay range for this position is $76600.00 - $123775.00; base pay offered may vary depending on a number of factors including but not limited to the position offered location education training and/or addition to base pay also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. Were proud to be an Equal Opportunity Employer and youll be considered for this role regardless of race color religion sex national origin age sexual orientation ancestry; marital disabled or veteran status. Were committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence .

NOTE: Staffing agencies headhunters recruiters and/or placement agencies please do not contact our hiring managers directly.

Required Experience:

Analyze and report on contact center performance by monitoring KPIs identifying trends investigating anomalies and delivering clear insightdriven recommendations to leadership.
Develop and maintain Power BI dashboards and reporting datasets ensuring data integrity troubleshooting refresh or source issues and identifying new data needs to enhance operational efficiency.
Design build and maintain Power BI dashboards and their underlying datasets.
Manage dataset refresh schedules and troubleshoot any refresh or connectivity issues.
Optimize data pipelines to ensure efficient performance and reliable reporting.
Validate data sources and resolve data quality issues to maintain accuracy and integrity.
Work with team to identify and prioritize opportunities to improve contact center processes using data driven analysis.
Investigate performance anomalies and KPI shifts to uncover root causes and operational impacts.
Define additional data requirements and develop new tracking methods to enhance visibility and operational efficiency.
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Groups reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops reading professional publications establishing personal networks and participating in professional societies