Customer Excellence Advisor

Job Title:Customer Excellence Advisor

Salary:25879.00per annum

Hours per week:37.5 hours per week

Contract type:Fixed Term (up to12Months)

Location:Hybrid - Newcastle under Lyme (4 days in office)

Would you like to work for a Sunday Times Best Places to Work organisation

About therole:

Are you passionate about peopleAre you looking for an opportunity to develop your career in Customer Service

Our Customer Excellence Advisorsdeliver amazing customerservice over a range of communication channels including face to face telephone Webchatand social mediataking ownership at the first point of contact for the successful resolution of customer enquiriesandcomplaints.

Whatyoullneed to succeed:

• A passion for providing amazing customer service.

• Excellent conversational skills (both written and verbal).

• Confidence in navigating multiple PC based in-house systems during a call.

• Experience in the use of social media & Web chat.

• Confident friendly telephone manner.

• Excellent communication skills and a natural flair for problem solving.

• A track recordof successfully achievingobjectives.

• A commitment to improving service.

• Experience of working with complaints and/or escalated queries but we can offer training in this area.

• A respectful approach to sensitive information and confidentiality.

• People First Approach to meet our customers needs.

You will need to be flexible and able to work as perallocatedshifts on a 4-week rota basis to cover the operating hours between 8:00 am - 5:00 pm Monday to Friday.

We offer comprehensive training and will support you through your training with a designated during the first 6 months will be on site following the training periodcolleaguesarerequired tobe basedin the office for 4 days per week with 1 day a week remote working.

For an informal discussion about this exciting position please contact Cat Mills Customer Excellence Manager on .

In return we can offer you:

• Belonging to a team who make a difference to our community and value equalitydiversityand inclusion.

• 22days holiday bank holidays 3 concessionary days at Christmas

• Comprehensive employeeassistanceprogram.

• Ongoing training and development in your role.

• A full benefits and discounts platform.

• Holiday buytechand annual saving schemes.

• Volunteer days.

• Competitive rates of pay.

• A generous company pension scheme.

• Wellbeing and stay safe provisions to look after you at work.

Closing Date:Sunday 1st February 2026

Interview Date: To be confirmed

This role is subject to abasicDBS check.

Aspire Housing is a leading housing provider property developer and place shaper based in Newcastle-under-Lyme.

Created in July 2000 we own and manage more than 9500 homes and support around 19000 customers across Staffordshire and Cheshire. Our profits are reinvested in new homes in revitalising communities and in a comprehensive range of innovative support services designed to transform lives.

Putting People First has always been part of our ethos and is central to our purpose to deliver safe decent homes and excellent housing services through our talented Aspire team.

We do this by embracing our values; by championing the customer building togetherness and being professional. Our values reflect whats most important to our colleagues and customers and are at the heart of Aspire.

More information can be found at .