Customer Services Representative

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Customer Services Representative (UK Market)

Empower UK beauty professionals through smart SaaS support and engagement

Cape Town CBD Office-based R18000 R25000 per month (CTC)

About Our Client

Join a fast-growing Beauty & Wellness Tech company redefining how salons spas and beauty professionals engage with their clients through innovative SaaS solutions. This company operates at the intersection of beauty technology and customer success providing digital tools that empower UK-based users to thrive.

The Role: Customer Services Representative

This is an in-office role based in Cape Town focused on delivering high-quality live chat support to both end-users and business clients in the UK market. You will manage AI-powered chat systems resolve customer issues support sales engagement and contribute to product improvement by identifying common user pain points. Your contribution is critical to ensuring seamless customer journeys strong retention and successful platform adoption across the UK user base.

Key Responsibilities

Minimum 2 years experience in B2B sales or client support ideally in a SaaS or tech-driven environment
Operate and fine-tune AI-powered live chat systems (e.g. Intercom Zendesk) to ensure seamless customer experiences
Continuously improve chatbot flows content and decision trees based on feedback and analytics
Analyze engagement data to optimize automation and reduce friction in the support journey
Handle real-time inquiries from UK-based business clients and end-users with empathy and professionalism
Guide users through onboarding account setup troubleshooting and advanced feature usage
Collaborate with product and onboarding teams to resolve issues and drive long-term customer success
Identify upsell and cross-sell opportunities during live chat interactions
Support demo scheduling lead qualification and provide guidance to prospects
Proactively re-engage inactive users to boost platform usage and satisfaction
Escalate technical issues in a timely manner ensuring resolution aligns with service-level agreements (SLAs)
Maintain and update internal knowledge base documentation
Tag and report recurring user queries to inform automation and product improvements

About You

Minimum 2 years of experience in client support or B2B sales roles ideally within SaaS or tech environments
Direct experience supporting or selling to UK-based clients is essential with an understanding of local communication styles and customer expectations
Confident communicator with clear persuasive and professional English both written and verbal
Comfortable managing the full sales cycle including demos lead nurturing closing and onboarding
Digitally savvy with proficiency in Salesforce Slack Google Workspace and Microsoft Office
Experienced with live chat platforms and CRM dashboards (e.g. Intercom Zendesk)
Highly organised and detail-oriented able to juggle multiple live chats support tickets and workflows without losing accuracy
A self-starter who thrives in a fast-paced environment and takes initiative to drive results independently

Bonus Points If You Have

Experience in the beauty wellness or personal care industries
A passion for digital tools automation and helping small businesses succeed
Familiarity with SaaS platforms tailored to salons spas or e-commerce professionals

Customer Services Representative (UK Market) Empower UK beauty professionals through smart SaaS support and engagement Cape Town CBD Office-based R18000 R25000 per month (CTC) About Our Client Join a fast-growing Beauty & Wellness Tech company redefining how salons spas and beauty professionals en...