Customer Service Representative
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Advisor
Salary Minimum7500 per Month Plus Medical & Pension.
LocationWaterfront Cape Town.
Working Pattern40 Hours per week between Monday to Sunday(you would need to be fully flexible between these days) Hours will differ dependant on campaign opening times
Contract Type Permanent
Your working life is how you spend a large proportion of your time. Why not spend it realising your potential AtFoundeverwe focus on you and with your drive look tocreate your best moments.
Why work for Foundever
We havelaunched our first site in Cape Townand would love for you to be the founders of the original South African teams.
With a customer service career at Foundever you will continue to learn life-long skills through our top-notch paid training programmes allowing you to develop and strive up the career ladder. As the founders in our new site the opportunity for growth and progression will be even greater.
If you would like to have the opportunity to work with our varied and well-known brands be part of a brilliant and supportive culture that makes a positive impact in the communities where it operates have a balanced work-life pattern and competitive salary we want to hear from you.
What youll be doing
We work with a number of well known clients and we are looking for someone special who would like to deliver amazing customer service in a bustling contact centre. If you get a buzz from helping people find solutions and are naturally engaging then this is the job for you.
What we do for you to achieve this
We will provide you with the training and support for you to develop the skills in providing solutions to customers concerns engaging with your customers and solving their issues.
You will receive regular coaching and training not only assisting you to achieve in your current role but also in preparing you for yournext stepwithin the organisation.
Key Responsibilities
Once you have completed our full induction and training experience you will be responsible for representing one of our many clients in handling calls which is made up of:
- Listening to customer concerns and providing information answers or responses.
- Obtaining and correctly capturing of customer information.
- Reviewing and making changes to customer accounts where applicable.
- Keeping records of customer interactions.
- Ensuring customer satisfaction.
Your Profile & Experience
To join our team we are looking for people with a minimum of1 year experienceworking in a BPO Contact Centre undertaking a customer service role. We ask that you have a passion for helping people and are able to talk on the phone.
The essential skills we ask for are
Good communication skills: the ability to clearly and effectively communicate with customers over the phone.
Empathy: the ability to understand and relate to the customers perspective.
Patience: the ability to remain calm and composed.
Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary.
Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions.
Advantageous: Knowledge of customer service best practices and call centre technology.
Education: Minimum Grade 12.
Background: A clear criminal background and credit check.
If this really interests you
...and you are attracted to pushing yourself to a rewarding career then please apply now and our Recruitment Team will be more than happy to speak with you.
We look forward to receiving your application!
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Foundever is a global leader in customer-experience (CX) outsourcing, combining human expertise and AI-driven capabilities to support over 9 million customer interactions daily across 60+ languages in 45 countries.
