Strategic Account Executive

Most AI vendors are pitching the future. Youll be closing it.

The Company

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade we built the infrastructure behind conversationschat voice video messaging APIsand became the #1 CPaaS platform for in-app communications. 4000 brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash Match Group Noom Yahoo Sports Rakuten and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure wed spent a decade building would become commoditized. The value would move up the stackinto intelligence into experience into outcomes.

We had a choice: protect what we built or reinvent ourselves.

We chose reinvention.

In December 2024 we made the full strategic pivot to AI-first customer experience. By February 2025 wed launched our AI agent for enterprise CXbuilt on a decade of conversation data now with intelligence on top. And in November 2025 we rebranded to .

The name says it all. AIs real promise isnt efficiency or cost savings. Its giving customers back something they lostthe feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product

is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesnt. builds memory over time learns preferences and connects context across every channelchat SMS email voice WhatsAppwithout losing the thread. Were building AI that makes customers feel understood seen and remembered.

Why Strategic Account Executive

Enterprise companies are sitting on a pivotal decision: bolt generic AI onto their existing stack or rethink how they engage customers entirely. The ones who get it right will own their category. The ones who dont will lose ground fast.

Thats where you come in. Sendbird has the platform the data and the intelligence layer to help the worlds most complex organizations make that leap. We need someone who can walk into a boardroom challenge a CTOs assumptions about what AI can actually do for their customers and guide a 7-figure deal across the finish line. Someone who also uses AI to work the way others cant automating research prep and pipeline workflows so they show up sharper move faster and close harder than anyone else in the room.

The Role

Youll own a focused portfolio of roughly 15 strategic enterprise accounts driving net new and expansion revenue by helping executive teams understand and commit to an Agentic AI vision for their customer experience. This role is for someone who thrives in complexity builds conviction in rooms full of skeptics and uses every tool available including AI to stay three steps ahead.

You might be this person if:

• You do your homework before every executive meeting and half of that prep is automated. Youve built workflows that pull account intel news and competitive signals so you walk in knowing things the prospect didnt expect you to know.
• Youve navigated a 9-12 month enterprise cycle without losing momentum and you use AI-assisted follow-up and pipeline tracking to make sure nothing slips.
• You think in terms of accounts not opportunities. You use AI to map stakeholder networks track relationship health and surface expansion signals before theyre obvious.
• Youve challenged a C-suite assumption in a sales meeting and been right because youd done the analysis. Increasingly AI helped you do it faster and deeper than anyone else in the room.
• You get genuinely curious about how technology works. Youve gone beyond prompting. Youve connected tools automated workflows and built something that saves your team real time.
• You hate bloated pipelines. Youd rather have 15 accounts you know cold than 50 youre spraying and praying and you use AI-enriched data to keep your focus ruthlessly tight.
• When a deal stalls your first instinct is to diagnose not to discount. Youd sooner build a custom AI-generated insight deck for a stalled executive than drop the price.

You need to have:

• 10 years of enterprise SaaS sales experience with a demonstrable track record of closing 7-figure deals.
• Direct experience selling to C-level executives and navigating complex multi-stakeholder organizations.
• Hands-on experience with a land-and-expand motion in a targeted strategic account environment.
• Formal sales methodology training and consistent application. MEDPICC Challenger or equivalent.
• Active AI tool usage in your current sales workflow. Automating research building custom GPTs for account prep connecting your CRM to enrichment pipelines. Youre already doing this not planning to start.

What youll actually do:

• Own a named list of roughly 15 strategic accounts end-to-end from account planning through close and expansion.
• Build and advance executive relationships across the C-suite translating business challenges into a clear Agentic AI narrative tied to measurable outcomes.
• Automate account research and pre-call prep using AI pipelines so your time goes toward judgment and relationships not manual information gathering.
• Run a disciplined methodology-driven sales process through complex multi-threaded cycles involving developers architects and business leaders simultaneously.
• Challenge customers assumptions about what AI-powered CX can do backed by data use cases and ROI. Use AI tools to generate those assets faster than any competitor could.
• Build or contribute to internal AI workflows whether an enrichment pipeline account briefing bot or automated reporting tool that makes the broader sales team sharper.
• Partner with Solutions Engineering Customer Success and Product to build account strategies that win and expand.
• Maintain a tight qualified pipeline. Forecast accurately move deals forward with precision and know when to walk away.
• Bring market intelligence back into the organization: what customers are asking for where competitors are showing up and whats shifting at the enterprise buying level.

Our UK benefits include (but are not limited to)

• 25 days PTO 8 paid public holidays 2 volunteer days plus a rest/rejuvenation and birthday day off
• Parental leave after 12 months of employment for both mothers and fathers (birth parents adoptive parents and surrogate parents included)
• Congratulations and Condolences Leave and Allowance
• 6% employer contribution to the employees pension fund
• Sendbird UK offers private health insurance which includes GP consultations mental health support parent accommodation and home nursing a Healthcare Cash Plan Life Insurance and Employee Assitance Programme
• Wellness Boost: a reimbursement of up to 65 each month for expenses ranging from gym memberships to fitness classes fitness equipment messages or counseling
• Be Your Best Self: An annual stipend of 2000 (prorated by start date) for expenses ranging from professional development classes and training to personality assessments gym memberships books fitness classes mental health services and massages
• Mobile Phone Boost: 50% of your monthly phone bill up to 50 eligible for reimbursement
• Home Internet Boost: 45 per month to support your home internet cost
• Commute Boost: 3000 annual budget

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind we require all employees within an hours commute range of their local office to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds experiences and skill sets. Sendbird is a place where everyone can learn and grow. We respect promote and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

Were not optimizing an existing playbook. Were writing a new one. Sendbird has spent a decade earning trust with the worlds biggest consumer brands and were now putting that foundation to work in the AI era. If you want a front-row seat to how enterprise AI actually gets adopted and the autonomy to shape it this is the role.

Required Experience:

IC