Front Office Agent
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
The Front Office Agent is responsible for delivering a warm professional and luxury guest experience from arrival to departure. As the first point of contact the role focuses on efficient check-in and check-out procedures accurate handling of guest accounts and prompt resolution of guest requests. The Front Desk Agent represents the Fairmont brand by consistently providing personalized high-quality service while maintaining operational accuracy and upholding hotel standards.
Key Responsibilities
- Welcome guests courteously and ensure a memorable first impression aligned with Fairmont luxury standards
- Anticipate guest needs and respond promptly to inquiries requests and concerns
- Provide accurate information about hotel facilities services and local attractions
- Handle guest feedback professionally and escalate issues when necessary
- Perform efficient check-in and check-out procedures following established standards
- Manage room assignments key issuance and special guest requests
- Ensure guest profiles and reservation details are accurate in the system
- Prepare and settle guest accounts accurately including payments currency exchange and invoicing
- Balance cash floats and ensure compliance with financial procedures
- Maintain confidentiality and accuracy in all financial transactions
- Process reservations amendments cancellations and no-shows
- Maintain accurate records of daily transactions and guest information
- Operate the Property Management System (Opera PMS) efficiently
- Liaise with housekeeping concierge engineering and other departments to ensure seamless guest service
- Communicate guest preferences and special requirements clearly to relevant teams
- Support colleagues and contribute to a positive team environment
- Promote room upgrades hotel services and amenities to maximize revenue
- Encourage enrollment in Accor Live Limitless (ALL) loyalty program
Qualifications :
- Previous experience in a front office or guest service role preferably in a luxury hotel and/or resort
- Excellent command of English; additional languages are an advantage
- Strong communication interpersonal and problem-solving skills
- Proficient in Opera PMS and basic Microsoft Office applications
- Ability to work shifts stand for extended periods and multitask in a fast-paced environment
- Professional appearance with a calm courteous and service-oriented attitude
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Abinitio
- Arabic Speaking
- Babysitting
- Advocacy
- Administration Support
- Humming Bird
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
