Assistant General Manager

Job Purpose

Under the guidance of the General Manager this position will be required to lead and inspire the hotel team to achieve Company and Hotel business objectives. This position will be responsible for the planning and managing of the room and related areas operations of the hotel to achieve guests satisfaction and quality service while meeting and exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the hotel.

Duties & Functions

• Plan organize facilitate attend and/or participate in various hotel and departmental meetings
• Ensure compliance of brand standards operating procedures and policies
• Determines the direction support training and tools by being a consistent relationship builder to ensure the sense of empowerment necessary to provide win/win decisions for any internal/external customer challenges that may arise
• Directs all activities of the Front Office Housekeeping and Engineering Departments and communicates with other departments to ensure complete guest and associate satisfaction
• Attends bimonthly management lobby/hotel functions
• Monitors and reviews guest comments via ReviewPro to identify areas for improvement and shares with staff to assist in improving guest satisfaction guest relations and guest loyalty scores and responds directly to guest as necessary
• Ensure Front Office Housekeeping and Engineering Departments efficiencies and service levels through scheduling and monitoring staffing levels
• Monitors availability and occupancy on a daily basis and constantly communicates with revenue manager to resolve any challenging issues
• Complete and issue employee evaluations upon approval of the General Manager.
• Participates in Fire Safety and Loss Prevention programs

Additional Responsibilities

• Communicate effectively both verbally and in writing to provide clear direction to the venue teams.
• Communicate with employees using a positive and clear speaking voice listen to and understand requests respond with appropriate actions and provide accurate information.
• Remain calm and alert especially during emergency situations and/or heavy restaurant activity serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
• Make decisions and take actions based on previous experience and good judgment sometimes revising procedures to accommodate unusual situations.

To be aware of and ensure constant compliance with all necessary operational policies including:

• Health and Safety
• Food Hygiene
• Maintenance
• Emergency Procedures
• Liquor Licensing

Supportive Functions

In addition to performance of the essential functions this position may be required to perform a combination of the following supportive functions with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend mandatory meetings including divisional meetings staff meetings etc.
• Participate in community events and ensure corporate social responsibility goals of Ennismore are met.
• Utilize traditional software programs such as Microsoft Office (Word Excel Outlook and PowerPoint) Micros ADP and any departmental specific systems used.
• Keep work area clean and organized.
• Ensure confidential documents are kept in a secured area.
• When disposing confidential documents that contain any personally identifiable information they must be shredded or pulverized.
• Complete other duties as assigned by the General Manager.
• Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.
• Ensure compliance with Ennismores policies and procedures.

Other Duties

Assimilate into Ennismores culture through understanding supporting and participating in all Ennismore elements. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards which may be established by Ennismore from time to time is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry employees may be required to work varying schedules to reflect the business needs of the property.

Qualifications :

Specific Job Knowledge Skill and Ability

The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation.

• College Degree in Business Hospitality or Related field preferred.
• Experience in Hospitality is preferred. 
• Minimum three (2) to five (5) years of progressive experience in a hotel or a related industry leadership role preferably in an upscale or lifestyle brand hotel
• Proven team leader with a high level of energy and motivation with a proven track record of living the companys values
• An intermediate to proficient understanding of Computer systems such as: Opera Microsoft Word Excel & Outlook is preferred
• Enter and locate work related information using computers and/or point of sale systems
• Ability to spend extended lengths of time viewing a computer screen
• Possess a gracious friendly and fun demeanor
• Ability to multitask work in a fast-paced environment and have a high level attention to detail
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must be able to stand or walk a minimum eight-hour shift.
• Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist tow (push or pull) reach bend climb and carry objects as necessary.
• Must have excellent communication skills and be able to read write speak and understand English.
• Must be able to work inside and outside at all times of the year as needed based upon business volumes.
• Knowledge of federal state and local laws governing equal employment opportunity and civil rights occupational safety and health wage and hour issues and labor relations

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time