Director, Reliability Engineering

Dublin - Ireland

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

POS-31619

Director Reliability Engineering

Role Summary

Our mission at HubSpot is to help millions of organizations grow better. HubSpots engineering organization has grown to more than 2000 engineers shipping across thousands of services and deploying thousands of times per day. As HubSpot has become core infrastructure for over 200000 customers worldwide reliability isnt just a priority its foundational to customer trust and business growth.

Our Reliability Engineering team has matured from an early SRE function into a strategic pillar within Platform Infrastructure. The team has driven a 76% reduction in critical incidents while the platform scaled 19x in deployables established company-wide SLO frameworks and built the incident management practices that keep HubSpot running.

Now were entering the next phase: leveraging AI and agentic approaches to fundamentally transform how we detect respond to and prevent outages. As Director of Reliability Engineering youll lead this evolution deepening our reliability capabilities pioneering AI-assisted operations and ensuring HubSpot remains a platform customers can confidently bet their business on.

What Youll Do

Lead and Develop the Team

Lead a team of 20 reliability engineers fostering a culture of operational excellence continuous learning and customer obsession
Attract develop and retain top talent; build career paths that keep engineers engaged and growing

Own Reliability Strategy

Define and drive HubSpots reliability roadmap balancing proactive resilience investments with reactive incident reduction
Partner with Infrastructure leadership to prioritize reliability initiatives alongside cost performance and platform evolution
Set and evolve SLO standards that align engineering effort with customer experience

Pioneer AI-Driven Operations

Lead the strategy for integrating AI and agentic approaches into incident detection diagnosis and mitigation-reducing time-to-resolution and human toil
Explore and implement AI-assisted tooling for pattern recognition across incidents automated runbook execution and predictive reliability insights
Build intelligent systems that learn from our operational history proactively surface risks and recommend-or execute-mitigation actions
Balance automation with human judgment-designing systems where AI augments engineers rather than creating blind spots

Drive Company-Wide Impact

Own incident management end-to-end: response coordination executive communication during major incidents and blameless post-incident reviews that drive systemic improvement
Influence engineering culture across 100 product teams-evangelizing reliability practices without compromising team autonomy
Identify systemic risks across the platform and drive cross-functional mitigation efforts

Represent Reliability at the Executive Level

Serve as the voice of reliability in leadership forums translating technical risk into business terms
Communicate transparently with customers and stakeholders during and after operational incidents
Partner with peer directors across Infrastructure Product Engineering and Security to align on shared priorities

What Youll Bring

Required Qualifications

10 years of experience in software engineering SRE or infrastructure with 5 years leading teams
Track record of building and scaling reliability functions at companies with significant operational complexity
Deep technical fluency-you can dive into architecture discussions incident analysis and system design with credibility
Curiosity and vision for how AI/ML can transform operations; experience with or strong interest in AIOps agentic automation or ML-driven observability is a plus
Proven ability to drive cultural and process change across a large engineering organization without top-down mandates
Strong executive communication skills; comfortable leading incident bridges presenting to leadership and representing reliability externally
Experience with modern cloud infrastructure (AWS preferred) observability tooling and incident management practices
A philosophy that balances reliability with velocity-you understand that the goal is sustainable speed not gates

Why This Role

This is a high-visibility high-impact leadership role at an inflection point. Youll own one of Infrastructures four core pillars at a company where platform stability directly enables customer growth. Youll have the mandate to shape how AI transforms operational practices-not just at

We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.

If you need accommodations or assistance due to a disability please reach out to us using this form.

At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.

India Applicants: link to HubSpot Indias equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.

Were building a company where people can do their best work. We focus on brilliant work not badge swipes. By combining clarity ownership and trust we create space for big thinking and meaningful progress. And we know that when our employees grow our customers do too.

Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.

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Required Experience:

Director

POS-31619Director Reliability EngineeringRole SummaryOur mission at HubSpot is to help millions of organizations grow better. HubSpots engineering organization has grown to more than 2000 engineers shipping across thousands of services and deploying thousands of times per day. As HubSpot has become ...