The University of Nevada Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application:

• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
• Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
• Please note that applications must be submitted prior to the close of the recruitment.

Once a recruitment has closed applications will no longer be accepted. If you need assistance or have questions regarding the application process please contact Human Resources at or

The University of Nevada Las Vegas invites applications for Student Financial Success Specialist Financial Services R0150367

ROLE of the POSITION

The Student Financial Success Specialist is primarily responsible for all interactions with students and their family members. Managing outreach and engagement educating them on their financial responsibilities and the procedures with which UNLV/NSHE sets forth governing tuition and fee charges and payments. Under the supervision of the Cashiering and Student Accounts Manager this position will be responsible for reviewing students accounts managing all inquiries maintaining communication with students falling behind on their financial responsibilities monitoring bankruptcy claims recording payments and processing order to fulfill these responsibilities this position will interact with the Campus Relations Team within Academic Affairs external collection agencies and the General Counsels office providing the support needed to ensure students needs are addressed.

This position will also maintain responsibility for ensuring the university remains complaint with all regulations around charges applied to accounts and the guidelines with which the university must remain in to collect by researching regulatory changes and interpreting complex compliance frameworks --including NSHE/UNLV policies FDCPA (Fair Debt Collection Practices Act) Consumer Financial Protection Bureau (CFPB) Regulation F and Department of Education guidelines.

Duties include:

• Responsible for monitoring students accounts proactively engaging with at-risk students falling behind on payments.

• Educating students on university deadlines and policies regarding balances.

• Attempting to resolve past due balances via payments or enrolling in payment plans.

• Research reconcile and resolve any student account balance issues identified.

• Maintain or establish communication with students regarding past due balances including working with collection agencies.

• Process past due accounts with collections agencies or the District Attorneys office that have been deemed uncollectable.

• Monitor Bankruptcy Claims and work with General Counsel to resolve the students accounts.

• Act as the primary point of contact for all cashiering and student account inquiries.

• Act as Primary Liaison with the Campus Relations Team in Academic Affairs helping students get their questions answered by the right individual.

• Answer phones emails and chat questions that students and families have following all FERPA guidelines and Board policy.

• Maintain awareness and understanding of UNLV and NSHE policies around tuition and fee-related policies

MINIMUM QUALIFICATIONS

This position requires a Bachelors Degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) and 1 to 3 years of experience. Credentials must be obtained prior to the employment start date.

• Basic knowledge of Generally Accepted Accounting Principles (GAAP)

• Understanding of invoicing payment processing account reconciliations and cash application

• Understanding of financial and legal regulations related to managing accounts receivable

PREFERRED QUALIFICATIONS

Higher Education Cashiering/Student Accounts (Bursars Office) experience is preferred.

• Detailed knowledge in understanding fair credit practices and regulations to manage delinquent accounts and collections effectively.

• Peoplesoft/Touchnet Experience

• NSHE/UNLV Policies and Procedures

• Cashiering and Students Accounts Experience

COMMITMENT to DIVERSITY and CAMPUS VALUES

A successful candidate will support diversity equity and inclusiveness and contribute to a respectful positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit.

SALARY

Salary range is $61000 - 70000 or commensurate with the labor market.

BENEFITS OF WORKING AT UNLV

• Competitive total rewards package including:

  • Paid time off sick leave and holidays

  • Excellent health insurance including medical dental and vision

  • Comprehensive retirement plans and voluntary benefits programs

• No state income tax

• Tuition discounts at Nevada System of Higher Education (NSHE) schools

• Tuition discounts for spouses domestic partners and dependents

PERKS & PROGRAMS

• Employee recognition and appreciation programs

• UNLV athletics ticket discounts

• Statewide employee purchase program discounts

• RebelCard discounts on and off campus

• Wellness programming for all UNLV faculty and staff at no cost

• Opportunity for career advancements to leadership roles

• Connect with colleagues with shared interests

• Personal and professional development opportunities

• A comprehensive onboarding program Rebels: Onboard

• Support and resources available for veteran applicants contact or visit our Veterans Webpage.

HOW TO APPLY

Submit a letter of interest a detailed resume listing qualifications and experience and the names addresses and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based. Materials should be addressed to the Search Committee Chair.

Although this position will remain open until filled review of candidates materials will begin on January 30 2026.

Applications must be submitted electronically through Workday. Please note that emailed materials will not be accepted.

Veterans are encouraged to apply. UNLV values the skills of those who have served. Learn more at Veterans Webpage or contact for support.

For assistance with the application process please review instructions on How to Apply. For further assistance contact UNLV Human Resources at or .

SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES

UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the Find Jobs process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday type Find Jobs in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the job requisition number R0150367 in the search box.

If you complete an application outside of the internal application process your application will be returned and you will have to reapply as an internal applicant which may delay your application.

PROFILE of the UNIVERSITY

Founded in 1957 UNLV is a doctoral-degree-granting institution of approximately 30000 students and more than 3600 faculty and staff. To date UNLV has conferred more than 152000 degrees producing more than 130000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity and is a recipient of the Carnegie Classification for Community university is committed to recruiting and retaining top students and faculty educating the regions diversifying population and workforce driving economic activity through increased research and community partnerships and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.

Here at UNLV we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Reports annual listing of the nations most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.

For more information visit us on line at:

EEO/AA STATEMENT

The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a persons age (40 or older) disability whether actual or perceived by others (including service-connected disabilities) gender (including pregnancy related conditions) military status or military obligations sexual orientation gender identity or expression genetic information national origin race (including hair texture and protected hairstyles such as natural hairstyles afros bantu knots curls braids locks and twists) color or religion (protected classes). Discrimination on the basis of a protected class including unlawful harassment which is a form of discrimination is illegal under federal and state law. Where unlawful discrimination is found to have occurred UNLV will act to stop the unlawful discrimination to prevent its recurrence to remedy its effects and to discipline those responsible. Women minorities and veterans are encouraged to apply.

TITLE IX STATEMENT

The University of Nevada Las Vegas does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The Universitys commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito J.D. Title IX Coordinator University of Nevada Las Vegas 4505 S. Maryland Parkway Mail Stop 1062 Las Vegas NV 89154-1062 Campus Services Building (CSB) Room 246 Telephone: ; Email: or to The Assistant Secretary of the United States Department of Education U.S. Department of Education Office for Civil Rights 400 Maryland Avenue SW Washington D.C. 20202-1100; Telephone: 1- FAX: ; TDD: 1-; Email: ; or to both.

Information pertaining to the Universitys grievance procedures and grievance process including how to report or file a complaint of sex discrimination how to report or file a formal complaint of sexual harassment and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage.

SAFETY AND SECURITY STATEMENT

UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.

JOB CATEGORY

Administrative Faculty

Cover letter resume and three professional references