Customer Service Representative
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Job Location:
Gold Coast - Australia
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
About us
Foundever is a global leader in the customer experience (CX) industry. With 150000 associates worldwide we support 750 of the worlds leading brandsby delivering seamless customer experiences in the moments that matter.
At Foundever our people are our greatest asset. Once you join our team we invest in your growth with tailored programs comprehensive training and opportunities to help you achieve your goals.
About the role
As aCustomer Service Representative youll join a team of dedicated professionals passionate about delivering exceptional customer service. Youll play a key role in ensuring customer satisfaction through effective problem-solving and communication.
About you
Were looking for individuals with:
- Customer service experience(highly desirable)
- A genuine interest in banking or financial services
- Strong computer skills and the ability to navigate multiple systems
- Resilience and professionalism in a fast-paced environment
- AGrade 12 qualification (or equivalent)
- Working Holdiay and Student visa holders are welcome!
What you will do
- Handleinbound callsand assist with a variety ofgeneral banking inquiries including:
- Providing account balances
- Replacing debit and credit cards
- Updating personal information
- Resolving issues with online banking
- Investigating transactions and disputes
- Managing fraud inquiries
- Logging complaints and capturing feedback
- Provideaccurate informationand follow strictidentification protocols
Note: This role does not involve sales or upselling.
Training period (on-site)
- Weeks 13: Classroom training MondayFriday 9:00 am5:30 pm
- Weeks 47: On-the-job training MondayFriday. Full-time availability between 8:00 am8:00 pm required
Flexible rosters
We offerdifferent roster optionsto suit your lifestyle:
- School hours and split shifts available
- Part-time and Full-time roesters available
- Work-from-home opportunities available (conditions apply)*
What we offer
- Full-time comprehensive training
- Private healthcare policy discounts
- Staff perks access to platform with discounted products and services
- Performance based incentives*
- Monthly social engagement activities
Important Information
- During training you must meet all job scorecard requirements including attendance assessments and performance evaluations.100% attendanceis required during training.
- If work-from-home is offered youll need astable internet connectionand aquiet secure workspaceto deliver high-quality customer service.
- Applicants must haveAustralian work rightsand pass a full background screening including police checks (mandatory).
Start your journey with Foundever today! Speak to our recruitment team to learn more.
*Terms and conditions apply.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Foundever is a global leader in customer-experience (CX) outsourcing, combining human expertise and AI-driven capabilities to support over 9 million customer interactions daily across 60+ languages in 45 countries.
