Night Auditor Guest Service Expert
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Job Location:
Port Douglas - Australia
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
At the heart of local communities Sheraton brings people togetherboth our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Nght Auditor Guest Experience Expert because together we are better. Start your career at Sheraton where you dont just work - you belong.
Primary Duties:
- Coordinate Front Office operations during shift and ensure adherence to all Standards and Procedures.
- Deal with problems and complaints received with the support of Duty Managers. Immediately act to restore guest satisfaction demonstrating Marriott Standards at all times. Ensure all incidents are communicated to the Manager on Duty.
- Notify and assist in investigations in all matters pertaining to safety and security.
- Timely dissemination of information throughout the entire Front Office addition to this any information relevant to the operations of the resort in general is to be communicated to the Resort Operations Manager or General Manager.
- Ensure Guest Service agents have correctly prepared for arrivals.
- Support your Guest Services team with general operational tasks
- Be an expert on the hotel and the surrounding community know it inside and out to exceed guest expectations
- Assign rooms according to guest requests and preferences whenever possible
- Handle general enquiries creating meaningful guest experiences that are tailored to the guests requirements
- Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests focusing on attention to detail
- Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service enabling future bookings any late departure fees.
Service:
- Actively solicit guest feedback to seek continual improvement in service and to ensure guest satisfaction.
- Apply a courteous and professional approach toward guests and fellow associates at all times in line with the Marriott Customer Service Standards.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
IC
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Guest Relations Experience
- Math
- Windows
- Facilities Management
- Night Audit
- Front Desk
- Guest Services
- Phone Etiquette
- Word Processing
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
