Customer Service Associate I (Late Shift)
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Job Location:
San Luis Potosi - Mexico
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates problems order changes repairs and RMAs. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support Logistics Manufacturing Regional Sales Managers Product Managers etc. to resolve customer issues. You will support ordering processing including order entry expediting orders change orders returns monitoring order status and resolving discrepancies. Help Resideo be the customers top choice by delivering excellent customer care. Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customer.
JOB DUTIES:
- Processing Returns
- Order Processing
- Respond incoming phone calls providing exceptional customer service and support.
YOU MUST HAVE:
- High School Diploma or equivalent
- English Advanced
WE VALUE:
- An ability to learn quickly
- An attention to detail
- A bias for action
- An ability to work in a team
SHIFTS AVAILABLE:
11:30 am - 8:00 pm Eastern Time (ET)
WHATS IN IT FOR YOU:
- A collaborative and inclusive work environment where your contributions are valued.
- Opportunities for continuous professional growth and skill development through training mentoring and challenging projects.
- Access to cutting-edge tools resources and a supportive team to help you excel.
- The chance to work with a global innovative company shaping the future in its industry.
#LI-AA1
#LI-Hybrid
Required Experience:
IC
Key Skills
- Catering
- Asset
- Corporate Finance
- Environmental Science
- Linux Administration
About Company
Resideo offers top-of-the-line home automation solutions to set up your best smart home system, including smart thermostats, security cameras and more.
