Customer Success Leader – México

About this Job 

Lead the Customer Success strategy in Mexico to maximize value generated for clients drive sustainable growth (retention and expansion) and elevate the service standard through advanced analytics AI and NIQ solutions developing a high-performance team.

Responsibilities

1.- Leadership and team development

• Leads supports and develops consultants and analysts with coaching training and continuous feedback.
•  Promotes a culture of excellence cross-functional collaboration and continuous learning.

2.- Customer Success and Account Strategy

• Establishes develops and maintains strategic relationships with key clients (including C-level) ensuring ongoing satisfaction and investment stability.
• Deepens knowledge of the clients business to propose comprehensive strategies with the NIQ portfolio.
• Defines and executes annual plans per client with objectives solutions and expected results.

3.-Excellence in delivery and quality

• Ensures high standards of quality in all deliveries integrating information sources NIQ tools and AI support for value-added analysis.
• Provides expert support in data quality interpretation and conflict resolution.

4.-Stakeholder Management

• Coordinates with internal and external stakeholders for the management negotiation review and resolution of critical issues.
• Influences across the board to remove barriers and accelerate results.

5.-Growth and expansion

• Detect actionable insights that enable new business opportunities and solution expansion.
• Negotiate and agree on service models and deliverables with their client portfolio.

Key Indicators

• Investment retention/stability.
• Detection of expansion opportunities (upsell/cross-sell).
• Customer satisfaction (NPS) and quality of deliverables.
• Adoption of NIQ solutions and actioned insights.

Qualifications :

• Bachelors degree in Administration Industrial Engineering Economics Marketing or related field.
• Over 10 years of experience in consumer goods retail research consulting marketing commercial or project management.
• Proven experience in team leadership and talent management.
• High-level stakeholder management and C-level presentations.
• Knowledge of NIQ measurements and data management.
• Advanced proficiency in Microsoft PowerPoint Excel and Word; advanced English.
• Strong project management skills (time scope flexibility) and client consulting.
• Commercial and negotiation skills effective communication and ability to work under pressure.
• Experience integrating AI in analytical/operational CS processes.
• Nice-to-Have Power BI (intermediate level).
• Strategic thinking and customer value orientation.
• Data storytelling and simplification of the complex.
• Influence without authority and cross-functional collaboration.
• Ownership resilience and handling ambiguity.
• Growth mindset and continuous learning.

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time